Manager - SME - GCL

Bajaj Finserv Limited; Rajkot; On-site; INR 250,000 - 450,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to achieve branch targets by coordinating collections from customers and agencies. The role focuses on monitoring performance, ensuring legal compliance, and maintaining detailed records of interactions.

You will develop strategies to improve collection rates, manage daily risk reporting, and coordinate with internal and external clients to resolve issues and meet AOP timelines.

Qualifications

• Experience in debt collection or field collection desirable.
• Knowledge of legal guidelines related to asset repossession.
• Strong reporting and vendor management skills.

Responsibilities

• Achieve collections targets by visiting customers/agents.
• Monitor performance and provide regular updates against targets.
• Ensure compliance during repossession and maintain accurate records.
• Prepare regular reports and handle escalations promptly.

Job description

Job Purpose

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients