Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking a capable professional to lead debt management activities in the Gurugram region. The role focuses on achieving collection targets, monitoring performance, and ensuring compliant repossession practices.

You will maintain thorough records and provide routine updates to management. Responsibilities include strategy development to improve collection rates, daily risk reporting, and coordinating with internal and external clients to drive portfolio performance.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Skills

Debt collection

Negotiation

Regulatory compliance

Risk management

Team leadership

Vendor management

Job description

Job Summary

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates.


• Ensure legal guidelines are complied with while repossessing products.


• Maintain accurate records of customer interactions and transactions.


• Provide regular reports on collection activities and performance.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management.


• Develop and implement strategies to improve collection rates.


• Case to Case tracking.


• Resolution at per AOP with in agreed timelines.


• Portfolio Management.


• Debt Collection Strategy.


• Target Achievement.


• Regulatory Compliance.


• Reporting and Analysis.


• Risk Management.


• Team Leadership.


• Vendor Management.


• Co-ordinating with internal and external clients.