Senior Executive - Customer Support and Operations

HR Yaar; Mumbai; Hybrid; INR 600,000 - 800,000; Full time

Job summary

HR Yaar in Mumbai seeks an Executive / Senior Executive for Customer Service, Operations and Vendor Coordination. 1–4 years experience, 50% office and 50% field work, with travel as required. You will manage customer communications, coordinate with vendors and provide accurate updates and reports.

Proficiency in English, strong email writing and follow-up abilities are essential. The role demands proactive coordination across teams and vendors to ensure timely deliveries and quality service.

Qualifications

• Experience in customer service, operations or vendor coordination.
• Excellent English communication and follow-up skills required.
• Ability to handle multiple tasks with attention to detail and professionalism.

Responsibilities

• Handle customer enquiries, complaints and resolutions.
• Maintain customer-service records and lift issues.
• Draft correspondence with customers, vendors and suppliers.
• Prepare internal updates and reports.
• Track samples, orders and deliveries; follow up on delays.
• Coordinate with India-based and international stakeholders.
• Visit vendors and suppliers as required.
• Excel / Google Sheets for tracking and reporting.

Skills

Customer service

Vendor coordination

Email writing

Tools

Excel/Sheets

Job description

Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination

Experience: 1–4 years

Work Pattern: 50% Office / 50% Field

Travel: Required

Reports to: Assistant/Deputy Manager / Senior Management

Role Purpose

Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.

Key Responsibilities

• - Handle customer enquiries, complaints and resolutions.
• - Maintain customer-service records and lift issues.
• - Draft customer, vendor and supplier correspondence.
• - Prepare internal updates and reports.
• - Maintain operational trackers and deadlines.
• - Coordinate with India-based and international stakeholders.
• - Obtain quotations and compare proposals.
• - Track samples, specifications, approvals, orders and deliveries.
• - Follow up on delays and escape quality, pricing or delivery issues.
• - Visit vendors and suppliers when required.
• - Excellent spoken and written English.
• - Strong professional email-writing and customer-service skills.
• - Excellent coordination and follow-up.
• - Excel / Google Sheets knowledge.
• - Attention to detail and telephone etiquette.
• - Vendor communication and problem-solving skills.
• - Ability to multitask, work under pressure and travel as required.

Preferred: Customer support, operations, procurement, F&B, hospitality, logistics, e-commerce or D2C experience.

Work Style

• - Proactive, organised and ownership-driven.
• - Strong communicators with excellent follow-up.
• - Comfortable with changing priorities and cross-functional work.
• - Professional, reliable and detail-oriented.
• - Willing to take responsibility beyond a narrow job description.