Customer Service & Operations Support

BluOcean Security Pte. Ltd; Bengaluru; On-site; INR 279,000 - 446,400; Full time

Job summary

A security services company in Bengaluru is seeking an Operations Support & Customer Service professional to assist with account management, client satisfaction, and project documentation. Responsibilities include coordinating service tickets, supporting project teams, and managing office administration. Candidates should have a Diploma or Bachelor Degree in Administration or Business, alongside excellent communication and organizational skills. Proficiency in English is essential, with knowledge of AutoCAD and other tools being an advantage.

Qualifications

• Excellent coordination and organization skills required.
• Strong communication skills and teamwork ability are essential.
• Basic knowledge of AutoCAD, Bluebeam, and BIM 3D drawing is advantageous.

Responsibilities

• Follow up and coordinate service tickets and troubleshooting for clients.
• Assist project team by producing reports and project coordination.
• Assist Account Managers with quotations and documentation management.
• Support office management and administration.

Skills

Excellent coordination

Organization skills

Strong communication

Detail oriented

Proficiency in English

Basic knowledge of AutoCAD

Basic knowledge of Bluebeam

Basic knowledge of BIM 3D drawing

Education

Diploma or Bachelor Degree in Administration, Business, or Commerce

Job description

Position

Operations Support & Customer Service

Reporting to

Purchasing Lead / Head of Operations India

Overview

As a Customer Service/Operations Support, you will support and assist a wide range of operations with a special focus on Account Management, Customer Service, Client Satisfaction, Projects Documentation, and Services Delivery. You will also assist with office management to support the Operations Center across APAC region.

Responsibilities

• Follow up and coordinate service tickets and troubleshooting for clients.
• Support the project team, including producing weekly reports, drawings, project coordination, project documents, logistics, and delivering better project quality.
• Assist Account Managers in preparing quotations, generating reports, following up on invoices, payment collection, and documentation management.
• Support office management and administration.
• Support purchasing and logistics scope including vendor & PO creation, item delivery tracking, and inventory management.
• Provide management assistance to the executive team.
• Proactively help solve problems and build the business.
• Collaborate with other team members to increase value.

Requirements

• Possess a Diploma or Bachelor Degree in Administration, Business, or Commerce.
• Excellent coordination, organization, and paperwork management skills.
• Strong communication skills and ability to work closely with different team members.
• Quick learner and detail oriented.
• Result oriented.
• Proficiency in written and oral English; knowledge of other languages is an advantage.
• Basic knowledge of AutoCAD, Bluebeam, and BIM 3D drawing is an added advantage (not mandatory).