Senior Executive

Manipal Technologies; Udupi district; On-site; INR 400,000 - 640,000; Full time

Job summary

Manipal Technologies is seeking an experienced operations professional to serve as the daily contact for key clients, handling service requests, order updates and communications.

You will coordinate print and marketing support from receipt to delivery, align with production, procurement, logistics, quality, inventory and finance, and track progress.

Additionally, you will prepare MIS reports, support quality checks, assist with invoicing, and escalate issues to the Key Account Manager as needed.

Responsibilities

• Be the daily point of contact for key clients, handling service requests and updates.
• Coordinate print and marketing support jobs from order receipt to delivery.
• Liaise with production, procurement, logistics, quality, inventory and finance to align deliverables.
• Track job progress and update clients and stakeholders on delays or issues.
• Maintain client communications, job status, delivery confirmations and feedback records.
• Address client concerns promptly; escalate complex issues to the Key Account Manager when needed.
• Prepare daily and weekly MIS reports on status, billing, deliveries and feedback.
• Support quality checks to ensure outputs meet client specs before dispatch.
• Coordinate with inventory and warehouse teams to ensure stock for recurring clients.
• Assist finance with invoicing and resolve discrepancies.

Job description

Role & responsibilities

• 1. Act as the daily point of contact for key clients, handling service requests, order updates, and general communication.
• 2. Coordinate print and marketing support jobs from order receipt through production to final delivery, ensuring timelines, specifications, and quality standards are met.
• 3. Liaise with internal teams including production, procurement, logistics, quality, inventory, and finance to align deliverables with client requirements.
• 4. Track job progress and proactively communicate any delays, changes, or issues to clients and internal stakeholders.
• 5. Maintain accurate documentation of client communications, job status, delivery confirmations, and post-delivery feedback.
• 6. Address client concerns promptly and expedite escalating complex or critical issues to the Key Account Manager when required.
• 7. Prepare and share daily and weekly MIS reports covering job status, billing, deliveries, and client feedback.
• 8. Support quality control checks to ensure final outputs meet agreed client specifications before dispatch.
• 9. Coordinate with inventory and warehouse teams to support stock availability for recurring or key clients.
• 10. Assist the finance team with invoicing, billing coordination, and resolution of discrepancies.