Key Accounts Manager

Emiza Supply Chain Services; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Emiza Supply Chain Services is seeking a results-driven Key Account Manager to own client relationships in warehousing, logistics, and supply chain settings. You will drive service excellence, manage multiple accounts, and coordinate with operations for timely delivery.

The role emphasizes strong Excel, CRM usage, and reporting skills to optimize revenue and client satisfaction. On-site presence in the Gurugram area is expected with a focus on growth and retention.

Qualifications

• Experience in key account management in warehousing, logistics or supply chain.
• Strong commercial and financial understanding with client-facing track record.
• Ability to manage multiple clients simultaneously and meet SLA targets.

Responsibilities

• Act as the primary bridge between clients and operations to ensure timely, high‑quality service delivery.
• Track and report key customer satisfaction KPIs.
• Address client concerns proactively and escalate issues where necessary.
• Review and safeguard commercial terms to protect company interests; govern end‑to‑end service flow.

Skills

Key account management

MS Excel

CRM platforms

Report generation

Multitasking

Tools

ERP systems

Power BI

Job description

Role & responsibilities

Key Responsibilities (KRAs)

1. Service Delivery & Client Management

• Act as the primary bridge between clients and operations to ensure timely, highquality service delivery.


• Track and report key customer satisfaction KPIs.


• Address client concerns proactively and escalat issues where necessary.


• Ensure removal or correction of unfavorable contract terms.

2. Revenue Growth & Profitability

• Protect and grow revenue per order, per unit, and per CFT.


• Drive revenue enhancement through upselling, crossselling, and increasing location or volume share.


• Expand wallet share for each assigned customer.


• Renegotiate rates for lossmaking clients.


• Add annual escalations (minimum 57%) to contracts that lack escalation clauses.

3. Billing & Collections Management

• Ensure accurate billing for regular and additional services, with proper approvals.


• Escalate billing delays promptly and push for timely invoicing.


• Coordinate with finance to secure payment collection within 5 days of the credit period.


• Provide advance alerts to the collections team for any nonpayment risks.


• Ensure zero debit notes from clients.


• During account exit, ensure 100% realization of all billed amounts.

4. Contract & Relationship Governance

• Review and safeguard commercial terms to protect company interests.


• Suggest process improvements for endtoend flow: Service Billing Collection.


• Design and maintain review reports for continuous tracking of service, revenue, and collections.

Preferred candidate profile

• Experience in key account management, preferably in warehousing, logistics, or supply chain sectors.


• Strong commercial and financial understanding.


• Ability to manage multiple clients simultaneously.


• Proficiency in MS Excel, reporting tools, and CRM platforms.