Senior Executive

SR Educational; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

SR Educational is seeking a Senior Executive in the Registrar's Office to manage student fee activities and coordinate with Finance & Accounts. The role involves regular calls to students and parents regarding dues, and maintaining accurate fee records.

You will liaise with Accounts, Admissions, and Academics to resolve discrepancies and generate daily/weekly collection reports, ensuring timely payments and confidentiality.

Qualifications

• Excellent telephone communication and parent-handling skills.
• Strong follow-up and persuasion skills for fee collection.
• Good numerical and record-maintenance skills.
• Proficiency in MS Excel and university ERP/fee management systems.
• Ability to handle sensitive financial conversations professionally.
• Prior experience in educational institutions, fee collection, student accounts, or finance administration will be preferred.

Responsibilities

• Manage and coordinate student fee-related activities in coordination with the Finance & Accounts Department.
• Make regular outbound calls to students and parents regarding pending fees, payment schedules, due dates, and outstanding balances.
• Follow up with parents/students for timely payment of tuition fees, hostel fees, transport fees, examination fees, and other university dues.
• Maintain and update records of fee collections, outstanding dues, payment commitments, and follow-ups.
• Coordinate with Accounts, Admissions, Academics, and other departments to resolve fee-related discrepancies and student queries.
• Prepare daily/weekly fee collection and outstanding-fee reports for submission to the Registrar/competent authority.
• Monitor students with overdue payments and ensure timely escalation of long-pending cases.
• Communicate university fee policies, payment procedures, deadlines, and applicable penalties to students/parents.
• Assist in reconciliation of student fee records with the Finance & Accounts Department.
• Handle parent/student queries related to fee payments, receipts, refunds, scholarships, concessions, and account statements.
• Maintain proper documentation and confidentiality of all financial and student information.
• Perform other fee, accounts, and administrative responsibilities assigned by the Registrar/competent authority.

Skills

Phone skills

Follow-up

Numerical skills

Excel

Financial conversations

Education sector exp

Tools

MS Excel

ERP/fee management system

Job description

Job Description Senior Executive, Registrar's Office

Fees & Accounts

Reporting To: Registrar / Deputy Registrar

Key Responsibilities

• Manage and coordinate student fee-related activities in coordination with the Finance & Accounts Department.
• Make regular outbound calls to students and parents regarding pending fees, payment schedules, due dates, and outstanding balances.
• Follow up with parents/students for timely payment of tuition fees, hostel fees, transport fees, examination fees, and other university dues.
• Maintain and update records of fee collections, outstanding dues, payment commitments, and follow-ups.
• Coordinate with Accounts, Admissions, Academics, and other departments to resolve fee-related discrepancies and student queries.
• Prepare daily/weekly fee collection and outstanding-fee reports for submission to the Registrar/competent authority.
• Monitor students with overdue payments and ensure timely escalation of long-pending cases.
• Communicate university fee policies, payment procedures, deadlines, and applicable penalties to students/parents.
• Assist in reconciliation of student fee records with the Finance & Accounts Department.
• Handle parent/student queries related to fee payments, receipts, refunds, scholarships, concessions, and account statements.
• Maintain proper documentation and confidentiality of all financial and student information.
• Perform other fee, accounts, and administrative responsibilities assigned by the Registrar/competent authority.

Essential Skills

• Excellent telephone communication and parent-handling skills.
• Strong follow-up and persuasion skills for fee collection.
• Good numerical and record-maintenance skills.
• Proficiency in MS Excel and university ERP/fee management systems.
• Ability to handle sensitive financial conversations professionally.
• Prior experience in educational institutions, fee collection, student accounts, or finance administration will be preferred.

Primary Objective:

To ensure timely collection and accurate monitoring of student fees through systematic coordination with students, parents, Accounts & Finance, and the Registrar's Office.