Senior Executive

Luminous Power Technologies; Gurugram District; In loco; INR 350.000 - 520.000; Tempo pieno

Descrizione del lavoro

Luminous Power Technologies in Gurgaon is seeking a proactive D2C Delivery Coordinator (Senior Executive) to oversee end-to-end customer fulfilment, from booking to commissioning, ensuring a smooth journey and timely delivery. You will manage documentation, payments, and pre-installation formalities with strong stakeholder coordination.

Ideal candidates hold a BTech/BE (MBA preferred) and 2–3 years in customer operations or logistics coordination, with CRM and Excel proficiency, excellent

Competenze

• Graduate degree (BTech/BE preferable).
• MBA/PGDM in Operations/Supply Chain is preferred.
• 2–3 years of relevant experience in customer operations, order fulfilment, logistics coordination, project coordination, installation coordination, customer delivery or sales operations.

Mansioni

• Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
• Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
• Track and coordinate subsidy and net-metering related processes and documentation.
• Coordinate order processing, billing, material readiness and last-mile delivery.
• Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling.
• Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status.
• Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays.
• Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution.
• Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey.
• Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution.
• Ensure accurate and timely updates in CRM and other operational trackers.
• Support resolution of customer escalations related to documentation, payments, delivery or installation coordination.

Conoscenze

CRM & Excel

Logistics coordination

Stakeholder management

Communication skills

Formazione

BTech/BE

MBA/PGDM in Operations/Supply Chain

Descrizione del lavoro

Location: Gurgaon, Haryana

Company: Luminous

Position Name: D2C Delivery Coordinator

Designation: Senior Executive

Role: Individual

Reporting To: SVP

Job Summary

We are looking for a proactive and customer-focused coordinator to manage and streamline the end-to-end customer fulfilment process. The role requires strong stakeholder management, problem-solving, and execution capabilities to ensure a seamless customer experience, operational excellence, and timely delivery of commitments.

Qualifications

• Graduate degree (BTech/ BE preferable)
• MBA/PGDM in Operations/Supply Chain is preferred

Experience

• 2-3 years of relevant experience in customer operations, order fulfilment, logistics coordination, project coordination, installation coordination, customer delivery or sales operations.

Skills

• Proficiency in CRM and Excel; understanding of logistics, documentation, vendor coordination and SLA management.
• Strong coordination, follow-through and problem-solving skills.
• Good communication and stakeholder management skills.

Key Responsibilities

• Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
• Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
• Track and coordinate subsidy and net-metering related processes and documentation.
• Coordinate order processing, billing, material readiness and last-mile delivery.
• Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling.
• Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status.
• Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays.
• Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution.
• Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey.
• Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution.
• Ensure accurate and timely updates in CRM and other operational trackers.
• Support resolution of customer escalations related to documentation, payments, delivery or installation coordination.