Delivery Process Executive

HTCL Technologies Pvt Ltd; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

HTCL Technologies Pvt Ltd in Bengaluru is seeking a Delivery Process Executive to coordinate and monitor end-to-end delivery operations, ensuring timely execution, maintaining records, and supporting internal teams and customers to achieve service excellence. The role requires coordinating daily delivery schedules, ensuring on-time dispatch, tracking progress, and maintaining MIS reports.

Proficiency in MS Office and familiarity with ERP systems are highly valued, along with strong communication

Qualifications

• Bachelor's degree in any discipline.
• 1–3 years of experience in operations, logistics, or delivery coordination.
• Proficiency in MS Office (Excel, Word, Outlook).
• Familiarity with ERP systems is an added advantage.
• Strong communication and coordination skills.

Responsibilities

• Coordinate and monitor daily delivery schedules and activities.
• Ensure timely dispatch and delivery of products/services as per customer requirements.
• Track delivery status and update stakeholders on progress.
• Maintain delivery records, reports, and documentation.
• Coordinate with procurement, warehouse, logistics, and customer support teams.
• Resolve delivery-related issues and elevate critical concerns when required.
• Prepare MIS reports and maintain operational data.
• Ensure compliance with company policies, quality standards, and process guidelines.
• Follow up with vendors, transporters, and customers for smooth execution.
• Support process improvement initiatives to enhance delivery efficiency.

Skills

Communication skills

Coordination

Teamwork

Time management

Analytical thinking

Documentation

Education

Bachelor's degree

Tools

MS Office

ERP systems

Job description

Understand Customer Needs: Engage with clients to understand technical and business requirements, and offer appropriate solutions.

Solution Selling: Present and sell complex technical products or services to both technical and non-technical stakeholders.

Demonstrations & Presentations: Conduct product demonstrations, presentations, and proofs of concept (PoCs) to showcase functionality and ROI.

Technical Expertise: Maintain deep knowledge of product specifications, features, applications, and compatibility.

Collaboration: Work closely with the product, engineering, and marketing teams to align customer needs with product development.

Proposal & Documentation: Prepare sales proposals, quotes, and respond to RFPs with accurate technical specifications and pricing.

Post-Sales Support (Optional): Provide onboarding, training, and basic technical support to ensure customer satisfaction and retention.

Job Description

The Delivery Process Executive is responsible for coordinating and monitoring end-to-end delivery operations, ensuring timely execution, maintaining records, and providing support to internal teams and customers to achieve service excellence.

• Coordinate and monitor daily delivery schedules and activities.
  
• Ensure timely dispatch and delivery of products/services as per customer requirements.
  
• Track delivery status and update stakeholders on progress.
  
• Maintain delivery records, reports, and documentation.
  
• Coordinate with procurement, warehouse, logistics, and customer support teams.
  
• Resolve delivery-related issues and elevate critical concerns when required.
  
• Prepare MIS reports and maintain operational data.
  
• Ensure compliance with company policies, quality standards, and process guidelines.
  
• Follow up with vendors, transporters, and customers for smooth execution.
  
• Support process improvement initiatives to enhance delivery efficiency.
  
• Bachelor's degree in any discipline.
  
• 1–3 years of experience in operations, logistics, or delivery coordination (freshers with good communication skills may also apply).
  
• Proficiency in MS Office (Excel, Word, Outlook).
  
• Familiarity with ERP systems is an added advantage.
  
• Strong communication and coordination skills.
  
• Good analytical and problem-solving abilities.
  
• Time management and multitasking skills.
  
• Attention to detail and documentation skills.
  
• Ability to work under pressure and meet deadlines.
  
• Team player with a customer-oriented approach.
  
• Experience in delivery operations, logistics, order processing, or customer coordination.
  
• Knowledge of inventory management and MIS reporting.
  

Requirements

The Delivery Process Executive is responsible for coordinating and monitoring end-to-end delivery operations, ensuring timely execution, maintaining records, and providing support to internal teams and customers to achieve service excellence.

• Coordinate and monitor daily delivery schedules and activities.
  
• Ensure timely dispatch and delivery of products/services as per customer requirements.
  
• Track delivery status and update stakeholders on progress.
  
• Maintain delivery records, reports, and documentation.
  
• Coordinate with procurement, warehouse, logistics, and customer support teams.
  
• Resolve delivery-related issues and elevate critical concerns when required.
  
• Prepare MIS reports and maintain operational data.
  
• Ensure compliance with company policies, quality standards, and process guidelines.
  
• Follow up with vendors, transporters, and customers for smooth execution.
  
• Support process improvement initiatives to enhance delivery efficiency.
  
• Bachelor's degree in any discipline.
  
• 1–3 years of experience in operations, logistics, or delivery coordination (freshers with good communication skills may also apply).
  
• Proficiency in MS Office (Excel, Word, Outlook).
  
• Familiarity with ERP systems is an added advantage.
  
• Strong communication and coordination skills.
  
• Good analytical and problem-solving abilities.
  
• Time management and multitasking skills.
  
• Attention to detail and documentation skills.
  
• Ability to work under pressure and meet deadlines.
  
• Team player with a customer-oriented approach.
  
• Experience in delivery operations, logistics, order processing, or customer coordination.
  
• Knowledge of inventory management and MIS reporting.
  

The Delivery Process Executive is responsible for coordinating and monitoring end-to-end delivery operations, ensuring timely execution, maintaining records, and providing support to internal teams and customers to achieve service excellence.

• Coordinate and monitor daily delivery schedules and activities.
  
• Ensure timely dispatch and delivery of products/services as per customer requirements.
  
• Track delivery status and update stakeholders on progress.
  
• Maintain delivery records, reports, and documentation.
  
• Coordinate with procurement, warehouse, logistics, and customer support teams.
  
• Resolve delivery-related issues and elevate critical concerns when required.
  
• Prepare MIS reports and maintain operational data.
  
• Ensure compliance with company policies, quality standards, and process guidelines.
  
• Follow up with vendors, transporters, and customers for smooth execution.
  
• Support process improvement initiatives to enhance delivery efficiency.
  
• Proficiency in MS Office (Excel, Word, Outlook).
  
• Familiarity with ERP systems is an added advantage.
  
• Strong communication and coordination skills.
  
• Good analytical and problem-solving abilities.
  
• Time management and multitasking skills.
  
• Attention to detail and documentation skills.
  
• Ability to work under pressure and meet deadlines.
  
• Team player with a customer-oriented approach.
  
• Experience in delivery operations, logistics, order processing, or customer coordination.
  
• Knowledge of inventory management and MIS reporting.