D2C Delivery Coordinator - Consultant

Flexing It; Delhi; On-site; INR 450,000 - 600,000; Full time

Job summary

Flexing It is seeking a proactive D2C Delivery Coordinator in Delhi to manage end-to-end customer fulfilment, ensuring timely delivery and a seamless customer experience.

You will coordinate documentation, payments, pre-installation formalities, track subsidies, coordinate with installation partners, maintain case trackers, monitor SLAs, and keep customers informed throughout the delivery journey.

Responsibilities

• Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
• Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
• Track and coordinate subsidy and net-metering related processes and documentation
• Coordinate order processing, billing, material readiness and last-mile delivery
• Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling
• Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status
• Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays
• Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution
• Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey
• Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution
• Ensure accurate and timely updates in CRM and other operational trackers
• Support resolution of customer escalations related to documentation, payments, delivery or installation coordination

Job description

Our client, India’s Leading Energy Solutions Provider is looking for a proactive and customer-focusedD2C Delivery Coordinator to manage and streamline the end-to-end customer fulfilment process. The role requires strong stakeholder management, problem-solving, and execution capabilities to ensure a seamless customer experience, operational excellence, and timely delivery of commitments.

Key Responsibilities:

• Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey.
• Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
• Track and coordinate subsidy and net-metering related processes and documentation
• Coordinate order processing, billing, material readiness and last-mile delivery
• Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling
• Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status
• Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays
• Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution
• Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey
• Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution
• Ensure accurate and timely updates in CRM and other operational trackers
• Support resolution of customer escalations related to documentation, payments, delivery or installation coordination