Sr Field Engineer

AVASO Technology Solutions; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

AVASO Technology Solutions seeks an experienced IT Support Engineer to deliver Level 2 support for Windows, macOS, and mobile devices in our Pune, India office. You will troubleshoot Teams Voice, AV/VC, printing, and Wi‑Fi, while coordinating with network teams for robust connectivity.

You will participate in IT refresh projects, office deployments, and user training. Strong hardware, networking, and Cisco router knowledge are essential, with CSAT and SLA focus across a matrix of vendors.

Qualifications

• Bachelors in IT/CS or equivalent experience.
• Certifications like CompTIA A+, Network+, or CCNA preferred.
• Proven IT field support experience.
• Strong hardware, networking, and Cisco router knowledge.
• Excellent communication and teamwork skills.

Responsibilities

• Provide advanced Level 2 support for Windows, macOS, and mobile devices.
• Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions.
• Support Generative AI tools and automation for modern workplace enablement.
• Assist in network connectivity, Wi‑Fi troubleshooting, and infrastructure coordination.
• Participate in IT refresh projects, new office setups, and IT deployments.
• Deliver user training sessions and drive process improvements.
• Manage vendors and stakeholders in a matrix environment.
• Handle IT asset management, stock control, and e‑waste disposal.
• Desktop/Laptop Support: troubleshoot, OS installs and upgrades.
• Server Maintenance: replace drives/PSUs/DIMMs; system updates.
• Storage: maintain SAN/NAS, plan capacity, replace parts.
• Network Infrastructure: configure CISCO switches/routers, ensure connectivity, security.
• Cisco Router Support: troubleshoot and maintain routers, firmware updates.
• Rack & Stack: install and optimise server racks and devices.
• Documentation: maintain hardware records and procedures.
• User Support: train users and communicate guidance.
• Emergency Response: on‑call support for urgent issues.

Skills

Hardware knowledge

Networking knowledge

Cisco routers

Communication skills

Teamwork

IT field support

OS troubleshooting

VPN knowledge

Education

Bachelors in IT/Computer Science

CompTIA A+

CompTIA Network+

CCNA

Tools

ServiceNow

Office 365

SharePoint

Active Directory

Job description

• Provide advanced Level 2 support for Windows, macOS, and mobile devices.
• Troubleshoot Teams Voice, Surface Hub 3, AV/VC, and printing solutions.
• Support Generative AI tools and automation for modern workplace enablement.
• Assist in network connectivity, Wi‑Fi troubleshooting, and infrastructure coordination.
• Participate in IT refresh projects, new office setups, and IT deployments.
• Deliver user training sessions and drive process improvements.
• Manage vendors and stakeholders in a matrix environment.
• Handle IT asset management, stock control, and e‑waste disposal.
• Desktop/Laptop Support: Troubleshoot hardware/software, install OS, perform upgrades.
• Server Maintenance: Replace drives, PSUs, DIMMs; perform system updates and fixes.
• Storage Systems: Maintain SAN/NAS devices, plan capacity, and replace faulty parts.
• Network Infrastructure: Configure CISCO switches/routers, ensure connectivity, apply security.
• Cisco Router Support: Troubleshoot and maintain routers, firmware updates.
• Rack & Stack: Install, cable, and optimise server racks and network devices.
• Documentation: Maintain hardware records, prepare reports, document procedures.
• User Support: Train users and communicate technical guidance effectively.
• Emergency Response: Provide on‑call support for urgent issues.

Qualifications & Skills:

• Bachelors in IT/Computer Science (or equivalent experience).
• Certifications like CompTIA A+, Network+, or CCNA preferred.
• Proven IT field support experience.
• Strong hardware, networking, and Cisco router knowledge.
• Excellent communication and teamwork skills.
• Physically fit, willing to travel, and able to handle equipment.

Desired Skills & Experience:

• 5+ years of enterprise IT support experience.
• Knowledge of Windows 7/10, Active Directory, Office 365, DHCP, DNS.
• Familiarity with ServiceNow or similar ITSM tools.
• Good prioritisation, communication, and decision‑making skills.
• Proficient in Windows 7/10, Active Directory, Office 365, SharePoint, DHCP, DNS.
• Experience with ServiceNow or similar ticketing tools.
• Strong decision‑making, prioritisation, and self‑discipline.
• Act as the first point of IT contact for the site.
• Provide end‑user desktop/laptop support and smart hand assistance for network & servers.
• Handle software installations, onboarding/offboarding, and IT asset sanitisation.
• Deliver executive/VIP support and assist backend teams with network/server issues.
• Manage IP phones, VC systems, printers, and application issues.
• Troubleshoot Windows 10, Office 365, VPN, and SharePoint.
• Maintain office IT asset records and coordinate vendor support.
• Participate in IT projects and BAU operations (SLA, CSAT, ticket management).
• Lead documentation, process alignment, and onsite training activities.