Engineer - Field Services

Microland; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Microland is seeking a skilled candidate to provide technical support and assistance in Gurugram, India. This role involves troubleshooting software issues, collaborating with teams to solve customer requests, and developing documentation.

The position requires participation in training programs and analyzing customer feedback to improve processes. Join a dynamic environment focused on delivering outstanding service and solutions to clients.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze customer feedback and provide recommendations for process improvements.

Job description

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze customer feedback and provide recommendations for process improvements.