Engineer - Field Services

Microland; Kolkata District; On-site; INR 350,000 - 650,000; Full time

Job summary

Microland Limited is seeking an experienced Engineer for Field Services to provide technical support to customers and resolve complex IT issues. You will collaborate with cross-functional teams, develop documentation, and participate in ongoing training to stay ahead in technical skills.

The role emphasizes customer-facing service, problem-solving, and the ability to analyze feedback for product improvement. A strong foundation in hardware, software, and networking is required.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• Proven experience as an Engineer in a similar IT-related role.
• Strong understanding of computer hardware, software, and networking.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with help desk software and ticketing systems is desirable.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on customer feedback and suggest improvements to products or services.

Skills

Problem-solving

Communication

Teamwork

Analytical skills

Customer service

Education

Bachelors in Computer Science/Information Technology or related field

Tools

Help desk software

Ticketing systems

Job description

We are looking for a highly skilled and experienced Engineer to join our team in the Field Services department. The ideal candidate will have a strong background in engineering and excellent problem-solving skills.

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or in-person.
• Troubleshoot and resolve complex technical issues related to software applications.
• Collaborate with cross-functional teams to identify and implement solutions for customer requests.
• Develop and maintain technical documentation and knowledge base articles.
• Participate in training and development programs to enhance technical skills and knowledge.
• Analyze and report on customer feedback and suggest improvements to products or services.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Engineer in a similar role, preferably in the IT industry.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
• Ability to work independently and as part of a team, with strong problem-solving and analytical skills.
• Familiarity with help desk software and ticketing systems is desirable.

About Company

Microland Limited is a leading company in the industry, providing innovative solutions to its clients. We are committed to delivering exceptional customer service and support to our customers.

CreateJd