Senior Dynamics 365 Developer

Pratiti Technologies; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Pratiti Technologies is seeking an experienced Dynamics 365 & Power Platform Developer to join our team in designing, developing, and implementing Microsoft Dynamics 365 Customer Service and Field Service solutions. You will work across Dataverse, Power Automate, and front-end customizations using TypeScript/JavaScript in an agile environment.

The ideal candidate will bring 6+ years of Dynamics 365 experience, strong knowledge of Dataverse, Power Automate, .NET/C#, and DevOps practices with Git.

Qualifications

• 6+ years of professional experience with Microsoft Dynamics 365 solutions.
• Hands-on experience with Dynamics 365 Customer Service.
• Hands-on experience with Dynamics 365 Field Service.
• Strong knowledge of Microsoft Dataverse: admin, config, development, data usage.
• Proven ability to design and implement complex Power Automate workflows.
• Proficient with .NET / C# and front-end tech (TypeScript/JavaScript).
• Experience developing Dynamics 365 plug-ins and custom workflows.
• Familiar with DevOps and Git for source control and CI/CD.

Responsibilities

• Configure, customize, develop, and implement Dynamics 365 Customer Service and Field Service solutions.
• Design and develop solutions using Dataverse: data models, entities, relationships, security.
• Develop and optimize Power Automate workflows across multiple entities and processes.
• Develop Dynamics 365 plug-ins and custom workflows with C#/.NET.
• Build front-end customizations using TypeScript and JavaScript.
• Follow Microsoft best practices for Power Platform and Dynamics 365 implementations.
• Investigate and resolve functional/technical issues across Dynamics 365 and Power Platform.
• Stay updated with Microsoft release waves and adapt solutions accordingly.
• Maintain source control and follow Git-based development processes.
• Collaborate with stakeholders, architects, analysts, testers, and other developers.
• Demonstrate features to stakeholders and contribute to technical decisions.

Skills

Dynamics 365 Customer Service

Dynamics 365 Field Service

Dataverse administration

Power Automate

C#/NET

TypeScript

JavaScript

DevOps

Git

Agile methodologies

Problem solving

Tools

Azure DevOps

Git

CI/CD

Job description

Dynamics 365 & Power Platform Developer

Position Overview

We are looking for an experienced Dynamics 365 & Power Platform Developer to join our team and contribute to the design, development, customization, and implementation of Microsoft Dynamics 365 Customer Service and Field Service solutions.

The ideal candidate will have strong hands-on experience across Dynamics 365, Microsoft Dataverse, Power Automate, .NET/C#, TypeScript, JavaScript, and DevOps, with a proven ability to investigate complex technical issues, develop scalable solutions, and work effectively in an agile team environment.

Key Responsibilities

• Configure, customize, develop, and implement Microsoft Dynamics 365 Customer Service and Field Service solutions.
• Design and develop solutions using Microsoft Dataverse, including data models, entities/tables, relationships, security, and configurations.
• Design, develop, test, and quality‑assure complex Power Automate workflows that integrate multiple business entities and processes.
• Develop Dynamics 365 plug‑ins and custom workflows using C#/.NET and related Microsoft technologies.
• Develop front‑end customizations and components using TypeScript and JavaScript.
• Apply Microsoft best practices and recommended methodologies when designing and implementing Power Platform and Dynamics 365 solutions.
• Investigate, troubleshoot, debug, and resolve functional and technical issues across Dynamics 365 and Power Platform solutions.
• Keep up to date with Microsoft's latest Dynamics 365 and Power Platform release waves, assessing their impact and proactively adapting solutions where required.
• Maintain source control and follow project development processes by regularly committing and pushing changes to the Git repository.
• Participate actively in the team's agile delivery process, including daily stand‑ups, planning sessions, reviews, retrospectives, and other team alignments.
• Collaborate closely with business stakeholders, architects, analysts, testers, and other developers to deliver high‑quality solutions.
• Conduct feature demonstrations and present completed functionality to stakeholders.
• Proactively investigate alternative solutions and contribute to technical decision‑making and continuous improvement.

Required Skills & Experience

• 6+ years of professional experience in analysis, design, development, and implementation of Microsoft Dynamics 365 solutions.
• Strong hands‑on experience with Dynamics 365 Customer Service.
• Strong hands‑on experience with Dynamics 365 Field Service.
• Strong knowledge and practical experience with Microsoft Dataverse, including administration, configuration, customization, development, and data usage.
• Proven experience with Power Automate, including designing complex workflows and applying Microsoft's recommended best practices.
• Strong development experience with Microsoft .NET / C#.
• Strong experience with TypeScript and JavaScript for front‑end and Dynamics 365 customizations.
• Experience developing Dynamics 365 plug‑ins and custom workflow activities.
• Experience with DevOps practices and source control systems, with hands‑on experience using Git.
• Experience working with Contact Centre solutions and/or AI Agents within Dynamics 365.
• Strong analytical and problem‑solving capabilities, with a structured approach to investigating and debugging complex issues.
• Excellent communication and collaboration skills.
• Ability to work effectively as part of a cross‑functional development team.
• Proactive attitude with a strong focus on solution investigation, debugging, and continuous improvement.
• Detail‑oriented mindset with a critical approach to solution design and implementation.
• Eagerness to continuously learn and stay current with the Microsoft technology ecosystem.

Nice-to-Have Skills

• Experience developing Power Apps Component Framework (PCF) controls.
• Advanced experience with Dynamics 365 Field Service.
• Experience with Dynamics 365 Contact Centre and AI capabilities.
• Knowledge of Microsoft Power Platform architecture and governance.
• Experience working within Agile delivery methodologies, such as Scrum or SAFe (Scaled Agile Framework).
• Familiarity with CI/CD and automated deployment practices for Dynamics 365 and Power Platform solutions.
• Experience with Azure DevOps or similar DevOps platforms.

Personal Attributes

We are looking for someone who is:

• A strong team player who actively contributes to the success of the wider team.
• Proactive in investigating problems and identifying effective technical solutions.
• Analytical and capable of breaking down complex requirements and technical challenges.
• Detail‑oriented, quality‑focused, and committed to delivering robust solutions.
• Comfortable challenging existing approaches and bringing a critical, constructive perspective.
• A clear and confident communicator who can engage effectively with both technical and non‑technical stakeholders.
• Curious and committed to continuous learning and professional development.

Key Technologies

Dynamics 365: Customer Service, Field Service, Contact Centre, AI Agents
Power Platform: Power Automate, Dataverse, Power Apps, PCF
Development: .NET, C#, TypeScript, JavaScript
DevOps: Git, Azure DevOps, CI/CD
Methodologies: Agile, Scrum, SAFe

What You Will Do

In this role, you will be responsible for delivering end-to-end Dynamics 365 and Power Platform solutions from analysis and design through development, testing, deployment, and ongoing improvement. You will work closely with stakeholders and the wider delivery team to transform business requirements into scalable, maintainable, and high‑quality Microsoft solutions.