Senior Developer - CST

ManageArtworks; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

ManageArtworks is seeking an experienced software professional in Chennai to enhance and support our packaging and labeling asset systems. You will analyze objectives, modify existing systems, and work with clients to resolve issues promptly, ensuring smooth operations across incidents and changes.

The role requires 3.5+ years in development or support, a related bachelor's degree, and strong English communication skills.

Qualifications

• 3.5+ years in software development or application support.
• Bachelor's degree in Computer Science, Information Technology, Electronics, or related field.
• Strong English communication skills (written and verbal).
• Good analytical and problem-solving abilities.
• Familiarity with the Software Development Life Cycle (SDLC) and maintenance processes.
• Ability to troubleshoot and resolve issues; team-oriented but capable of independent work.

Responsibilities

• Enhance existing systems by analyzing business objectives, preparing action plans, and identifying areas for modification and improvement.
• Maintain and support existing software systems by identifying, diagnosing, and resolving defects.
• Interact with clients to manage product support activities and ensure timely issue resolution.
• Research and develop expertise in new technologies; create technical specifications, documentation, and test plans.
• Handle Incident Tickets and Change Requests effectively, ensuring minimal service disruption.
• Perform database maintenance, data migration, and server migration activities.
• Provide Level 1 and Level 2 live issue support to ensure smooth system operations.
• Manage new instance creation and configuration as required for projects or clients.

Skills

Software dev

Application support

Incident management

Client interaction

SDLC knowledge

Education

Bachelor's in CS/IT/EE

Job description

We help Pharma, Food and Cosmetic companies in managing their packaging and labeling assets. Our ManageArtworks suite of products help our customers bring their products faster to the market, reduce errors in labeling and help them be compliant to internal and external regulatory requirements.

Job Description

• Enhanceexisting systems by analyzing business objectives, preparing action plans, andidentifying areas for modification and improvement.
  
• Maintain and support existingsoftware systems by identifying, diagnosing, and resolving defects.
  
• Interact with clients to manageproduct support activities and ensure timely issue resolution.
  
• Researchand develop expertise in new technologies; create technical specifications,documentation, and test plans.
  
• Handle Incident Tickets and ChangeRequests effectively, ensuring minimal service disruption.
  
• Performdatabase maintenance, data migration, and server migration activities.
  
• Provide Level 1 and Level 2 liveissue support to ensure smooth system operations.
  
• Managenew instance creation and configuration as required for projects or clients.
  

Requirements

• Experience:3.5+ years in software development or application support.
  
• Bachelor'sdegree in computer science, Information Technology, Electronics, or a relatedfield. (A master’s degree or relevant certification is a plus.)
  
• Strongcommunication skills in English — both written and verbal.
  
• Goodanalytical and problem-solving abilities.
  
• Understandingof the Software Development Life Cycle (SDLC) and application maintenanceprocesses.
  
• Abilityto troubleshoot and resolve technical issues effectively.
  
• Team-oriented,with the ability to work independently when required.
  
• Eagernessto learn new technologies and adapt to evolving project needs.