Project Manager

Karomi Technology; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Karomi Technology is seeking a seasoned Project Manager to own the ManageArtworks implementation on the customer side, acting as the primary SPOC and driving end-to-end delivery.

You will collaborate with customer stakeholders and internal teams to maintain clear communication, track actions, and ensure alignment with business objectives. Experience with SaaS onboarding and pharmaceutical validation is a plus.

Qualifications

• 8-12 years of experience in project management or onboarding roles.
• Experience with SaaS product implementations.
• Strong customer-facing and stakeholder management.
• Excellent communication and problem-solving skills.

Responsibilities

• Act as the customer-side owner and primary point of contact (SPOC) for the ManageArtworks implementation, driving the project to successful completion.
• Collaborate closely with customer stakeholders and internal teams to ensure effective communication, alignment, and timely resolution of issues.
• Facilitate requirements discussions, track action items, and ensure project deliverables are aligned with business objectives.
• Create, monitor, and drive project plans, timelines, milestones, dependencies, and risks to ensure ontime delivery.
• Coordinate with cross-functional teams and follow up on tasks to keep implementation activities progressing as planned.
• Plan and oversee UAT, testing, validation, and deployment activities, ensuring solutions meet customer requirements and quality standards.
• Proactively identify, elevate, and resolve project challenges, risks, and change requests to minimize delivery impact.
• Coordinate and support validation activities, including IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification), validation documentation, test execution, defect tracking, and customer sign-offs in compliance with pharmaceutical industry requirements.
• Support go-live, user adoption, stakeholder engagement, and post-implementation stabilisation to ensure long-term project success.

Skills

Project management

Stakeholder management

SaaS onboarding

Communication

Quality delivery

Education

Bachelor's/Master's degree in Computer Science or related field

Job description

Role & responsibilities

• Act as the customer-side owner and primary point of contact (SPOC) for the ManageArtworks implementation, driving the project to successful completion.


• Collaborate closely with customer stakeholders and internal teams to ensure effective communication, alignment, and timely resolution of issues.


• Facilitate requirements discussions, track action items, and ensure project deliverables are aligned with business objectives.


• Create, monitor, and drive project plans, timelines, milestones, dependencies, and risks to ensure ontime delivery.


• Coordinate with cross-functional teams and follow up on tasks to keep implementation activities progressing as planned.


• Plan and oversee UAT, testing, validation, and deployment activities, ensuring solutions meet customer requirements and quality standards.


• Proactively identify, elevate, and resolve project challenges, risks, and change requests to minimize delivery impact.


• Coordinate and support validation activities, including IQ (Installation Qualification), OQ (Operational Qualification), and PQ (Performance Qualification), validation documentation, test execution, defect tracking, and customer sign-offs in compliance with pharmaceutical industry requirements.


• Support go-live, user adoption, stakeholder engagement, and post-implementation stabilisation to ensure long-term project success.

Preferred candidate profile

• Bachelor's/Master's degree in Computer Science or a related field.


• 8-12 years of experience in project management, implementation, or customer onboarding roles, with proven ownership of end-to-end delivery.


• Strong customer-facing and stakeholder management skills, with the ability to effectively coordinate between customers and internal teams.


• Experience managing SaaS product implementations; experience in SaaS onboarding projects is an added advantage.


• Excellent communication, problem-solving, and project coordination skills, with a strong focus on customer success and quality delivery.