Business Development Manager (French language mandatory)

ManageArtworks; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

ManageArtworks is seeking a Technical Support Specialist in Chennai, India, with over 7 years of experience to support our French-speaking customers. This role requires exceptional technical troubleshooting skills and the ability to engage with clients effectively.

The ideal candidate will manage client requirements, facilitate onboarding, and contribute to full lifecycle implementation while maintaining high customer satisfaction. Proficiency in French is essential, alongside a degree in Engineering or Computer Science.

Qualifications

• 7+ years of experience in technical support or project management roles in SaaS environment.
• Strong communication skills to engage with clients in French.
• Experience interacting with international clients, especially in France/EU.

Responsibilities

• Act as primary technical point of contact for French-speaking customers.
• Lead requirement gathering sessions with clients.
• Troubleshoot and resolve complex platform-related issues.

Skills

Fluency in French

Analytical skills

Troubleshooting skills

Problem-solving skills

Client management

Education

Bachelor’s degree in Engineering, Computer Science, or related field

Tools

Jira

Zendesk

Confluence

Job description

ManageArtworks (A flagship product brought to you by Karomi, a leading Enterprise SaaS provider) enables 4000 leading Global and Indian brands. We offer everything to get artwork projects going & manage every step of the packaging and artwork process. Companies reach markets faster with our end-end packaging & artwork management system while achieving 100% compliance.

Overview

We are looking for a Technical Support Specialist with 7+ years of experience to support our France-based customers. This role blends technical troubleshooting, implementation coordination, and project support. The ideal candidate will be technically strong, detail-oriented, and fluent in French to engage effectively with our French-speaking customers

• Act as the primary technical point of contact for French-speaking customers
• Lead requirement gathering sessions with French clients during onboarding and implementation phases
• Translate business requirements into functional specifications for the internal configuration and delivery teams
• Support full lifecycle implementation – from kickoff, testing, UAT, and deployment to post-go-live support
• Troubleshoot and resolve complex platform-related issues involving configuration, workflows, access, and integrations
• Ensure timely and effective issue resolution within agreed SLAs, maintaining high levels of customer satisfaction
• Collaborate with Engineering, QA, and Product teams to drive resolution of escalated issues and platform enhancements
• Use tools such as Jira, Zendesk, and Confluence to manage tickets, documentation, and internal workflows
• Conduct product training and knowledge transfer sessions in French as required
• Regularly communicate with clients to provide status updates, best practices, and support insights
• Identify areas for improvement and contribute to internal support process enhancements

Desired Candidate Profile

• Minimum 3-7 years of experience in sales, technical support, implementation, or project management roles in a SaaS or enterprise software environment
• Fluency in French (spoken and written) – mandatory
• Experience interacting with international clients, preferably in the France/EU region
• Strong analytical, troubleshooting, and problem-solving skills
• Proven ability to manage client requirements and translate them into deliverable actions
• Familiarity with support and project management tools like Jira, Zendesk, Freshdesk, Confluence, etc.
• Excellent communication, documentation, and client-facing skills
• Bachelor’s degree in Engineering, Computer Science, or a related field
• Experience in packaging, labelling, regulatory compliance, or artwork management domains will be a plus