Senior Data Operations Analyst / Team Lead

Dotsolved Systems; Chennai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Dotsolved Systems in Chennai is seeking a Senior Data Operations Analyst / Team Lead to oversee day-to-day operational support for an enterprise data platform. The role includes managing incidents, SLAs, dashboards, and governance across data access and sensitive information.

The successful candidate will lead ticket prioritization, coordinate with platform teams and stakeholders, and drive process improvements while maintaining reliable production support in a global environment.

Qualifications

• 6+ years of experience in Data Operations, Application Support, or Production Support.
• Strong experience with JIRA-based support operations.
• Working knowledge of Snowflake, Power BI, Qlik, and Data Warehousing concepts.
• Incident Management and Service Delivery experience.
• Strong stakeholder management skills.
• Experience handling production-critical support environments.

Responsibilities

• Lead daily data operations support activities.
• Manage ticket prioritization, workload balancing, and escalations.
• Act as the primary escalation point for critical incidents.
• Coordinate with platform teams, application owners, and business stakeholders.
• Review and ensure SLA adherence.
• Drive incident management and root-cause analysis activities.
• Establish operational runbooks and support processes.
• Maintain applications and ownership inventory.
• Generate service performance reports and dashboards.
• Support governance, compliance, and audit requirements related to data access and sensitive information.

Skills

JIRA operations

Incident management

Stakeholder management

Production support

Data warehousing concepts

Power BI

Qlik

Snowflake

Tools

JIRA

Snowflake

Power BI

Qlik

Job description

Job Summary

Position: Senior Data Operations Analyst / Team Lead

Location: Chennai

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: We are seeking a Senior Data Operations Analyst to lead day-to-day operational support for an enterprise data platform. This role will act as the primary operational lead, oversee support queues, manage critical incidents, drive process improvements, and maintain stakeholder communication.

Key Responsibilities

• Lead daily data operations support activities.
• Manage ticket prioritization, workload balancing, and escalations.
• Act as the primary escalation point for critical incidents.
• Coordinate with platform teams, application owners, and business stakeholders.
• Review and ensure SLA adherence.
• Drive incident management and root-cause analysis activities.
• Establish operational runbooks and support processes.
• Maintain applications and ownership inventory.
• Generate service performance reports and dashboards.
• Support governance, compliance, and audit requirements related to data access and sensitive information.

Required Skills

• 6+ years of experience in Data Operations, Application Support, or Production Support.
• Strong experience with JIRA-based support operations.
• Working knowledge of:
  • Snowflake
  • Power BI
  • Qlik
  • Data Warehousing concepts
• Incident Management and Service Delivery experience.
• Strong stakeholder management skills.
• Experience handling production-critical support environments.

Preferred Skills

• ITIL Foundation certification.
• Experience supporting healthcare or life sciences customers.
• Exposure to PHI/PII governance and access controls.
• Basic SQL troubleshooting capability.
• Experience building operational dashboards and KPIs.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.