Data Operations Analyst (L1/L2 Support)

Dotsolved Systems; Chennai; Hybrid; INR 420,000 - 800,000; Full time

Job summary

Dotsolved Systems in Chennai is seeking a Data Operations Analyst to support enterprise data platform operations from a hybrid/onsite/remote setup. The role focuses on managing support queues, coordinating issue resolution, and maintaining operational documentation.

Responsibilities include monitoring JIRA queues, triaging requests, handling L1 access for Snowflake, Power BI, and Qlik, and supporting incident management.

Qualifications

• Experience supporting enterprise data platforms or applications.
• Strong knowledge of ticketing systems, especially JIRA.
• Familiarity with access management and data platform onboarding.

Responsibilities

• Monitor and manage JIRA support queues.
• Triage requests and assign to teams.
• Handle L1 support for Snowflake, Power BI, and Qlik access.
• Support basic L2 activities per procedures.
• Track incidents and service requests to closure.
• Coordinate with cross-functional teams to resolve data issues.
• Participate in incident response and escalation processes.
• Maintain SOPs and knowledge articles.
• Document inventories, system owners, and operational processes.
• Provide regular status updates and operational metrics.

Skills

Data operations

Incident management

Stakeholder coordination

Communication skills

Ability to work US overlap

Tools

JIRA

Snowflake

Power BI

Qlik

Job description

Job Summary

Position: Data Operations Analyst (L1/L2 Support)

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role: We are seeking a Data Operations Analyst to support enterprise data platform operations. The resource will be responsible for managing support queues, handling data access requests, coordinating issue resolution, supporting critical incidents, and maintaining operational documentation.

Key Responsibilities

• Monitor and manage JIRA support queues.
• Triage incoming requests and assign them to appropriate teams.
• Handle L1 support requests related to:
  • Snowflake access
  • Power BI access
  • Qlik access
  • Data platform onboarding requests
• Support basic L2 activities following established procedures.
• Track incidents and service requests through closure.
• Coordinate with cross-functional teams to resolve data issues.
• Participate in incident response and escalation processes.
• Maintain support documentation, SOPs, and knowledge articles.
• Document application inventories, system owners, and operational processes.
• Provide regular status updates and operational metrics.

Required Skills

• Experience supporting enterprise applications or data platforms.
• Strong understanding of ticketing tools such as JIRA.
• Exposure to Snowflake, Power BI, and Qlik environments.
• Understanding of incident management and service operations.
• Familiarity with user access management processes.
• Excellent communication and stakeholder coordination skills.
• Ability to work independently during overlapping US business hours.

Preferred Skills

• Experience in healthcare, regulated industries, or PHI/PII environments.
• Knowledge of ITIL service management principles.
• SQL fundamentals.
• Understanding of data pipelines and data warehousing concepts.

Job Type

Full time