Senior Manager - Data Engineering

Darwinbox Digital Solutions Pvt. Ltd.; Hyderabad; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Darwinbox Digital Solutions Pvt. Ltd. in Hyderabad seeks a Senior Manager – Operations & Delivery to steer operational delivery, support services, and continuous improvement across Data & Integrations. You will oversee diverse teams from DBA to EDW and BI, ensuring governance, SLA attainment, and transformation across offshore delivery for US healthcare apps.

Qualifications

• 15+ years of progressive IT experience.
• 6+ years in senior leadership roles managing large-scale application support and service delivery.
• 6+ years of people management leading managers and multi-layered teams.
• Experience managing large offshore delivery organizations.
• Extensive experience supporting US healthcare applications and platforms.

Responsibilities

• Lead delivery of multiple projects and service transitions across Data & Integrations.
• Manage teams for Service Delivery, DBA, Data Engineering, ETL/ELT, EDW, BI & Reporting, Shared Services Operations.
• Ensure SLA attainment, reliability, and service excellence across platforms.

Skills

IT service management

Data engineering

ETL/ELT

EDW

BI & Reporting

Cloud platforms

offshore delivery

stakeholder management

ITIL Framework

change management

Education

Bachelor’s degree in CS/IT/Engineering

Master's degree (preferred)

Job description

Job Description (JD): Senior Manager – Operations &Delivery (Data & Integrations)

Job Title: SeniorManager – Operations & Delivery

Department: Data & Integrations – Operations &Delivery (Shared Services)

Reporting To: Director – Data & Integrations

Location: Hyderabad, India (Supporting US HealthcareOperations)

Position Summary

The Senior Manager – Operations & Delivery will lead the operational delivery, support services, project execution, transitions, and continuous improvement initiatives across the Data & Integrations organization. This role is responsible for managing multiplicadedelivery functions including Service Delivery, Database Administration (DBA), Data Engineering, ETL/ELT, Enterprise Data Warehouse (EDW), BusinessIntelligence, and shared services teams supporting critical US healthcareapplications and data platforms.

This leader will oversee multiple managers and largecross-functional teams, ensuring service excellence, SLA attainment, operational efficiency, governance compliance, and successful execution ofstrategic initiatives. The ideal candidate brings significant experiencemanaging large offshore delivery organizations supporting US healthcareecosystems, with strong expertise in IT service management, healthcareapplications, stakeholder engagement, and organizational transformation.

Key Responsibilities

Delivery Leadership & Operations Management

• Leadand own the delivery of multiple projects, operational support functions,PODs, service transitions and initiatives across the Data &Integrations organization.
• Manageteams responsible for: ServiceDelivery, DBA, Data Engineering, ETL/ELT Development & Support, EDW,BI & Reporting and Shared Services Operations.
• Ensureoperational stability, service reliability and delivery excellence acrossall supported platforms and services.
• Establishand drive operational governance, service review mechanisms, escalationmanagement and performance monitoring.
• Manageservice transitions from project implementation to production supportwhile ensuring minimal business disruption.
• EnsureService Delivery Excellence - adherence to SLAs, OLAs, KPIs, servicecommitments, and quality standards.
• Drivecontinuous service improvements using ITIL best practices and operationalexcellence frameworks.
• Developand monitor service delivery metrics, dashboards, scorecards, andexecutive reporting.
• Identifyoperational risks and proactively implement mitigation strategies.
• Ensurecompliance with organizational policies, security requirements, andhealthcare regulatory standards.
• Provideleadership and strategic direction to multiple managers andcross-functional delivery teams.
• Build,mentor, coach, and develop high-performing leaders and technicalprofessionals.
• Driveemployee engagement, career development, succession planning, and talentretention initiatives.
• Recruitand retain highly skilled professionals aligned with organizational goals.
• Fostera culture of accountability, collaboration, innovation, andcustomer-centric delivery.
• Collaborateclosely with the Director of Data & Integrations, US businessstakeholders, enterprise technology teams, and delivery partners.
• Serveas the primary escalation point for critical operational and deliveryissues.
• Buildstrong relationships with executive leadership and business partners.
• Presentoperational reviews, performance updates, strategic recommendations, andservice improvement plans to senior leadership.
• Influencecross-functional teams to achieve organizational objectives and successfuldelivery outcomes.
• Leveragehealthcare domain expertise to support data integration, interoperability,analytics, and enterprise reporting initiatives.
• Leadsupport transformation initiatives, operating model redesign efforts andprocess optimization programs.
• Driveautomation, cloud adoption, operational modernization, and serviceimprovements.
• Establishbest practices for incident management, problem management, changemanagement, and knowledge management.
• Improveoperational efficiency through process standardization, automationframeworks, and governance enhancements.
• Managerelationships with vendors, service providers, and external partners.

Required Qualifications

Education

• Bachelor’sdegree in computer science, Information Technology, Engineering, orrelated field.
• Master'sdegree preferred.

Experience

• 15+years of progressive IT experience.
• Minimum6+ years in senior leadership roles managing large-scale applicationsupport and service delivery organizations.
• Minimum6+ years of people management experience leading managers andmulti-layered teams.
• Provenexperience managing large offshore delivery organizations.
• Extensiveexperience supporting enterprise-scale US healthcare applications andplatforms.
• Strongexperience managing shared services and support delivery organizations.
• Demonstratedsuccess leading large programs, transitions, and operationaltransformation initiatives.
• Strongunderstanding of: ITIL Framework, Incident-Problem-Change-SLA-Management,ITIL Foundation Certification or higher preferred.
• Strongfamiliarity with: Data Engineering, ETL/ELT Development & Support,DBA, EDW, BI & Reporting and Cloud-based data platforms and modernanalytics ecosystems