Data Operations Analyst (L1/L2 Support)

dotSolved System Inc.; Chennai; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

dotSolved is seeking a Data Operations Analyst (L1/L2) to support enterprise data platform operations. The role manages support queues, data access requests, incident resolution, and documentation, with a shift aligned to US Pacific Time.

The successful candidate will triage requests, coordinate with cross-functional teams, and maintain operational metrics, while ensuring adherence to processes and security practices across Snowflake, Power BI, and Qlik environments.

Qualifikationen

• Experience supporting enterprise applications or data platforms.
• Strong understanding of ticketing tools such as JIRA.
• Exposure to Snowflake, Power BI, and Qlik environments.
• Understanding of incident management and service operations.
• Familiarity with user access management processes.
• Excellent communication and stakeholder coordination skills.
• Ability to work independently during overlapping US business hours.

Aufgaben

• Triage incoming requests and assign them to appropriate teams.
• Handle L1 support requests related to Snowflake access.
• Handle L1 support requests related to Power BI access.
• Handle L1 data platform onboarding requests.
• Support basic L2 activities following established procedures.
• Track incidents and service requests through closure.
• Coordinate with cross-functional teams to resolve data issues.
• Participate in incident response and escalation processes.
• Maintain support documentation, SOPs, and knowledge articles.
• Document application inventories, system owners, and operational processes.
• Provide regular status updates and operational metrics.

Kenntnisse

Enterprise data platforms

JIRA

Incident management

Access management

Communication

Overlapping US hours

Tools

Snowflake

Power BI

Qlik

Jobbeschreibung

dotSolved, headquartered in Silicon Valley USA, is a leading global provider of business process automation, modern application engineering, and cloud infrastructure services. dotSolved focuses on enabling digital transformations for small, medium, and large enterprises, in the following industries (but not limited to): High technology, Energy, Manufacturing, Financial Services, Media & Entertainment, Communications, Retail, Healthcare, and Education.

dotSolved drives digital transformations for enterprises by defining, automating, and optimizing complex business processes for the digital era and engineering modern, data & analytic driven, applications that deliver intended business value. With hundreds of successful implementations and experience in Big Data, ERP, and Supply Chain, dotSolved can guarantee the creation of measurable business value from project engagements leading to accelerated business growth and profitability for customers.

Job Description

Position: Data Operations Analyst (L1/L2 Support)

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role

We are seeking a Data Operations Analyst to supportenterprise data platform operations. The resource will be responsible foranaging support queues, handling data access requests, coordinating issueresolution, supporting critical incidents, and maintaining operationaldocumentation.

Key Responsibilities

• Triageincoming requests and assign them to appropriate teams.
• HandleL1 support requests related to:
• Snowflakeaccess
• PowerBI access
• Dataplatform onboarding requests
• Supportbasic L2 activities following established procedures.
• Trackincidents and service requests through closure.
• Coordinatewith cross-functional teams to resolve data issues.
• Participatein incident response and escalation processes.
• Maintainsupport documentation, SOPs, and knowledge articles.
• Documentapplication inventories, system owners, and operational processes.
• Provideregular status updates and operational metrics.

Required Skills

• Experiencesupporting enterprise applications or data platforms.
• Strongunderstanding of ticketing tools such as JIRA.
• Exposureto Snowflake, Power BI, and Qlik environments.
• Understandingof incident management and service operations.
• Familiaritywith user access management processes.
• Excellentcommunication and stakeholder coordination skills.
• Abilityto work independently during overlapping US business hours.

Preferred Skills

• Experiencein healthcare, regulated industries, or PHI/PII environments.
• Knowledgeof ITIL service management principles.
• Understandingof data pipelines and data warehousing concepts.