Data Operations Analyst (L1/L2 Support)

dotSolved Systems Inc.; Chennai; Hybrid; INR 600,000 - 900,000; Full time

Job summary

dotSolved Systems Inc. in Chennai is seeking a Data Operations Analyst to support enterprise data platform operations, manage support queues, handle data access requests, and coordinate issue resolution.

The role requires collaboration across teams and maintenance of operational documentation. The candidate will triage requests, manage Snowflake, Power BI, and Qlik access, and work with cross-functional teams to resolve data issues while providing status updates and metrics.

Qualifications

• Experience supporting enterprise applications or data platforms.
• Familiarity with ticketing tools such as JIRA.
• Exposure to Snowflake, Power BI, and Qlik environments.
• Understanding of incident management and service operations.
• Familiarity with user access management processes.
• Excellent communication and stakeholder coordination skills.
• Ability to work independently during overlapping US business hours.

Responsibilities

• Monitor and manage JIRA support queues.
• Triage incoming requests and assign them to appropriate teams.
• Handle L1 support for Snowflake, Power BI, and Qlik access.
• Support data platform onboarding requests.
• Track incidents and service requests through closure.
• Coordinate with cross-functional teams to resolve data issues.
• Maintain support documentation, SOPs, and knowledge articles.
• Provide regular status updates and operational metrics.

Skills

Enterprise apps

Data platforms

Incident management

User access management

Communication

Stakeholder coordination

Independent work

Tools

JIRA

Snowflake

Power BI

Qlik

Documentation

Job description

Position: Data Operations Analyst (L1/L2 Support)

Location: Chennai - Onsite/Hybrid/Remote

Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

About the role:

We are seeking a Data Operations Analyst to support enterprise data platform operations. The resource will be responsible for managing support queues, handling data access requests, coordinating issue resolution, supporting critical incidents, and maintaining operational documentation.

Key Responsibilities:

• Monitor and manage JIRA support queues.
• Triage incoming requests and assign them to appropriate teams.
• Handle L1 support requests related to:
• Snowflake access
• Power BI access
• Qlik access
• Data platform onboarding requests
• Support basic L2 activities following established procedures.
• Track incidents and service requests through closure.
• Coordinate with cross-functional teams to resolve data issues.
• Participate in incident response and escalation processes.
• Maintain support documentation, SOPs, and knowledge articles.
• Document application inventories, system owners, and operational processes.
• Provide regular status updates and operational metrics.

Required Skills:

• Experience supporting enterprise applications or data platforms.
• Strong understanding of ticketing tools such as JIRA.
• Exposure to Snowflake, Power BI, and Qlik environments.
• Understanding of incident management and service operations.
• Familiarity with user access management processes.
• Excellent communication and stakeholder coordination skills.
• Ability to work independently during overlapping US business hours.

Preferred Skills:

• Experience in healthcare, regulated industries, or PHI/PII environments.
• Knowledge of ITIL service management principles.
• SQL fundamentals.
• Understanding of data pipelines and data warehousing concepts.