Sr Managed Analyst (SJ-IQ)

SE Mentor; Ernakulam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SE Mentor in India is seeking a Senior Managed Analyst to manage production-support activities for applications, dashboards, and data solutions. The role requires strong SQL skills, data validation, and experience with BI tools and data pipelines.

You will monitor ETL processes, perform validation, and coordinate with cross-functional teams to ensure SLAs are met. This position emphasizes incident management, root-cause analysis, and knowledge sharing within the team.

Qualifications

• Bachelor's degree in computer science, information technology, engineering, data analytics, or a related discipline.
• Relevant professional experience in data analytics, BI, data warehousing, application support, or managed services.
• Strong working knowledge of SQL and relational databases.
• Experience with data validation, reconciliation, and quality-assurance processes.
• Understanding of ETL processes, data pipelines, data warehouses, and reporting solutions.
• Experience supporting production applications, analytical platforms, dashboards, or reports.
• Ability to investigate technical and data-related issues and perform structured root-cause analysis.
• Experience working with incident, service-request, defect, or change-management processes.
• Strong written and verbal communication skills.
• Ability to work with cross-functional and geographically distributed teams.
• Ability to prioritize multiple operational and project commitments.

Responsibilities

• Manage day-to-day production-support activities for assigned applications, dashboards, reports, and data solutions.
• Monitor scheduled data refreshes, ETL workflows, interfaces, and analytical pipelines.
• Perform data validation and reconciliation across source, transformation, and reporting layers.
• Develop and maintain SQL queries for data analysis, validation, troubleshooting, and operational reporting.
• Investigate incidents, service requests, defects, and data-quality issues.
• Conduct root-cause analysis and coordinate corrective and preventive actions with relevant teams.
• Support application releases, enhancements, upgrades, and post-deployment validation.
• Perform dashboard, report, and data sanity checks following releases and data refreshes.
• Track operational activities and ensure that incidents and requests are addressed in accordance with agreed service levels.
• Collaborate with business stakeholders to understand requirements, clarify issues, and communicate delivery status.
• Translate business requirements into analytical, reporting, or operational solutions.
• Maintain standard operating procedures, support documentation, validation evidence, and knowledge articles.
• Identify opportunities for automation, operational efficiency, and service-quality improvement.
• Support cross-training, knowledge transfer, backup planning, and operational-readiness activities.
• Provide functional guidance and day-to-day support to junior analysts.
• Participate in project meetings, operational reviews, release discussions, and stakeholder communications.

Skills

SQL development

Data validation

Dashboard support

Data analysis

Production support

Education

Bachelor's degree in Computer Science/IT/Engineering/Data Analytics

Tools

Power BI

Snowflake

Jira

ServiceNow

Job description

Job Title - Senior Managed Analyst

Qualifications Required

• - Manage day-to-day production-support activities for assigned applications, dashboards, reports, and data solutions.
• - Monitor scheduled data refreshes, ETL workflows, interfaces, and analytical pipelines.
• - Perform data validation and reconciliation across source, transformation, and reporting layers.
• - Develop and maintain SQL queries for data analysis, validation, troubleshooting, and operational reporting.
• - Investigate incidents, service requests, defects, and data-quality issues.
• - Conduct root-cause analysis and coordinate corrective and preventive actions with relevant teams.
• - Support application releases, enhancements, upgrades, and post-deployment validation.
• - Perform dashboard, report, and data sanity checks following releases and data refreshes.
• - Track operational activities and ensure that incidents and requests are addressed in accordance with agreed service levels.
• - Collaborate with business stakeholders to understand requirements, clarify issues, and communicate delivery status.
• - Translate business requirements into analytical, reporting, or operational solutions.
• - Maintain standard operating procedures, support documentation, validation evidence, and knowledge articles.
• - Identify opportunities for automation, operational efficiency, and service-quality improvement.
• - Support cross-training, knowledge transfer, backup planning, and operational-readiness activities.
• - Provide functional guidance and day-to-day support to junior analysts.
• - Participate in project meetings, operational reviews, release discussions, and stakeholder communications.

These responsibilities reflect the production support, pipeline monitoring, SQL-based data processing, dashboard validation, root-cause analysis, stakeholder management, documentation, and cross-training activities identified in internal Senior Managed Analyst profiles

• - Bachelor s degree in computer science, Information Technology, Engineering, Data Analytics, or a related discipline.
• - Relevant professional experience in data analytics, business intelligence, data warehousing, application support, or managed services.
• - Strong working knowledge of SQL and relational databases.
• - Experience with data validation, reconciliation, and quality-assurance processes.
• - Understanding of ETL processes, data pipelines, data warehouses, and reporting solutions.
• - Experience supporting production applications, analytical platforms, dashboards, or reports.
• - Ability to investigate technical and data-related issues and perform structured root-cause analysis.
• - Experience working with incident, service-request, defect, or change-management processes.
• - Strong written and verbal communication skills.
• - Ability to work with cross-functional and geographically distributed teams.
• - Ability to prioritize multiple operational and project commitments.

Primary Skill Set -

• - SQL development and troubleshooting
• - Data validation and reconciliation
• - Reporting and dashboard support
• - Data analysis and issue investigation
• - Production support operations

Secondary Skill Set / Good to have -

• - Data Warehousing
• - ETL Support Monitoring
• - Business Intelligence (Power BI )
• - Incident Problem Management
• - Stakeholder Management
• - Root Cause Analysis
• - Data Quality Management
• - Production Support
• - Snowflake
• - ServiceNow
• - Jira

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.