Customer Support Executive

Jain International Trade Organisation - India; Jalgaon; On-site; INR 180,000 - 300,000; Full time

Job summary

SK Translines Pvt. Ltd is seeking a Customer Care Support Executive to join the Customer Care / Operations team.

The role involves handling customer queries, providing shipment and delivery updates, and coordinating with Operations, Accounts, Logistics, Branch teams, drivers and transporters to resolve customer requirements. The ideal candidate has excellent communication, strong follow-up and coordination abilities, with basic logistics knowledge including LR booking, vehicle tracking and

Qualifications

• Entry-level experience is expected.
• Strong communication and coordination abilities are required.
• Knowledge of logistics processes such as LR booking, vehicle tracking, POD and billing coordination is preferred.

Responsibilities

• Handle customer calls, emails, WhatsApp messages and other communications.
• Provide timely shipment and delivery updates and coordinate with Operations, Accounts, Logistics, and drivers.
• Maintain records of customer communications and track unresolved queries for closure.
• Coordinate LR booking, LR status, and related documentation with Operations.
• Manage customer queries and ensure accurate, complete information is provided.

Skills

Basic computer knowledge

MS Excel

Communication skills

Coordination

Documentation handling

Time management

Problem solving

Adaptability

Role-specific technical skills

Tools

MS Excel

Job description

SK Translines Pvt.Ltd Mumbai Posted 2 days ago Updated 1 day ago

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements:

Skills:

Basic Computer Knowledge, MS Excel, Communication Skills, Coordination, Documentation Handling, Time Management, Problem Solving, Adaptability, Role-specific technical skills (as per department)

SK Translines Pvt. Ltd. is looking for a professional, responsible, and customer-focused Customer Care Support Executive to join our Customer Care / Operations team. The candidate will be responsible for handling customer queries, providing timely shipment and delivery updates, coordinating with Operations, Accounts, Logistics, Branch teams, drivers, and transporters, and ensuring effective resolution of customer requirements.The ideal candidate should have excellent communication skills, a professional attitude, strong follow-up and coordination abilities, and the ability to handle multiple customer queries efficiently. Basic knowledge of logistics and transportation processes such as LR booking, vehicle tracking, shipment status, delivery coordination, POD, E-way Bill, and billing coordination will be preferred.

Responsibilities

Customer Handling & CommunicationHandle incoming customer calls, emails, WhatsApp messages, and other official communication.Understand customer requirements and provide accurate and timely information.Maintain professional, polite, and effective communication with customers.Respond to customer queries within the required timeline.Maintain proper records of important customer communications.Ensure customers receive clear and complete information.Follow up on unresolved customer queries until proper closure.Escalate important or critical customer matters to the concerned senior.Shipment & Logistics CoordinationCoordinate with the Operations team regarding shipment status.Follow up regarding vehicle placement and vehicle movement.Provide customers with verified shipment and vehicle updates.Coordinate regarding loading, dispatch, and delivery status.Follow up on delayed shipments and communicate updates to customers.Coordinate regarding POD and delivery confirmation.Follow up for pending shipment-related information.Maintain proper records of shipment-related customer queries.LR & DocumentationCoordinate regarding LR booking and LR status.Follow up for LR numbers and related information.Handle customer queries related to LR documentation.Coordinate with Operations for pending LR information.Follow up for required transportation documents.Maintain relevant LR and shipment records.Ensure customer documentation requirements are properly communicated to the concerned department.Customer Query ManagementReceive and understand customer queries.Identify the concerned department for each requirement.Forward customer requirements to the appropriate team.Maintain a daily tracker of pending queries.Follow up with the concerned department for responses.Provide timely updates to customers.Ensure queries are properly resolved and closed.Escalate unresolved queries within the required timeline.Customer Complaint ManagementReceive and handle custome