Senior Customer Service Representative

Food Hub Software Solutions; Chennai; Vor Ort; INR 350.000 - 520.000; Vollzeit

Zusammenfassung

Food Hub Software Solutions is seeking a Senior Associate Customer Experience to support restaurant partners through inbound and digital channels from Chennai. The role emphasizes fast, empathetic resolutions and collaboration with internal teams.

Ideal candidates have 4+ years in customer support, strong communication skills, and the ability to manage multiple priorities. Immediate joining or short notice period preferred.

Qualifikationen

• 3+ years of experience in Customer Support, Customer Experience, Client Services or Technical Support.
• Experience in Inbound, Live Chat or digital support is preferred.
• Strong written and verbal communication.
• Excellent problem-solving and customer-handling skills.
• Ability to manage multiple priorities and escalations.
• SaaS, Food Tech, Hospitality or Technology support experience is an advantage.

Aufgaben

• Handle customer/partner queries through Inbound and digital channels.
• Provide fast, professional and empathetic resolutions.
• Handle technical, product and service-related queries.
• Identify recurring issues and highlight process/product improvement opportunities.
• Manage complaints, escalations and sensitive customer situations.
• Collaborate with internal teams to resolve complex queries.
• Educate customers on product features and self-service options.
• Maintain strong customer satisfaction and partner relationships.
• Support and mentor new team members when required.

Kenntnisse

Written and Verbal Communication

Problem-Solving

Multitasking

Customer Service

Live Chat Tools

Tools

CRM Systems

Live Chat Tools

Jobbeschreibung

Senior Associate - Senior Customer Service Associate

Location: Chennai

Experience: 4+ Years into International Process

Shift: Rotational Shifts and Weekoff

Joining: Immediate

We are hiring Senior Associates Customer Experience to support our restaurant partners through Inbound and digital support channels.

Key Responsibilities

• Handle customer/partner queries through Inbound and digital channels.
• Provide fast, professional and empathetic resolutions.
• Handle technical, product and service-related queries.
• Identify recurring issues and highlight process/product improvement opportunities.
• Manage complaints, escalations and sensitive customer situations.
• Collaborate with internal teams to resolve complex queries.
• Educate customers on product features and self-service options.
• Maintain strong customer satisfaction and partner relationships.
• Support and mentor new team members when required.

Requirements

• 3+ years of experience in Customer Support, Customer Experience, Client Services or Technical Support.
• Experience in Inbound, Live Chat or digital support is preferred.
• Strong written and verbal communication skills.
• Excellent problem-solving and customer-handling skills.
• Ability to manage multiple priorities and escalations.
• SaaS, Food Tech, Hospitality or Technology support experience is an advantage.

Immediate joiners / candidates with short notice period preferred.