Senior Technical Support Associate

IntouchCX; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Amazing career growth opportunities

Job summary

A leading customer experience firm is looking for Senior Technical Support Associates in Hyderabad. Candidates should possess at least one year of technical support experience and a C1 English level. The role involves handling calls, solving technical issues, and preparing knowledge resources. This position offers competitive pay and opportunities for career growth within a dynamic team environment. Flexibility for shift work is required at our Hyderabad campus.

Qualifications

• 1 year of technical support experience required.
• C1 English level is mandatory.
• Bachelor's degree in Computer Science, Mathematics, or related fields.

Responsibilities

• Handle inbound/outbound calls for technical support.
• Investigate complex technical issues.
• Prepare knowledge base materials for customers.
• Analyze data to identify patterns and suggest product improvements
• Communicate clearly in written and verbal English

Skills

Technical support experience

C1 English Level

Excellent communication skills

Data analysis

Stakeholder management

Education

Bachelor's in Computer Science or related field

Job description

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Senior Technical Support Associates!

Making someone’s day is a rewarding way to spend yours.

Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?

Does this sound like you? We’re looking for Senior Technical Support Associates to join our team!

Our Senior Technical Support Associates are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.

Benefits of Working as a Senior Technical Support Associate

• Competitive salary - (varies depending on program)
• Amazing career growth opportunities

As a Senior Technical Support Associate, You Will

• Handle inbound and/or outbound voice calls from international customers
• Willingness to work in night shifts / rotational shifts
• Must be able to investigate complex technical issues and make the appropriate recommendations to resolve these issues
• Skilled in data analytics to be able to see emerging patterns and trends and provide recommendations for product changes that can help with overall efficiency and address any issues noted
• Excellent communication skills both written and verbal
• May need to prepare knowledge base materials or even external facing articles on issues encountered to assist a global customer base

As a Senior Technical Support Associate, You Have

• 1 year of Technical support experience is required.
• C1 English Level is required.
• Bachelors in Computer Sciences, Mathematics/Statistics, Computer Applications or any Technical Graduation.
• Strong technical support experience and background with the ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills. Data analysis experience preferred
• Excellent English communication skills both verbal and written communication. The ability to speak accurately, using proper grammar, and good enunciation and are able to communicate and engage in discourse fluently
• Experience in cross-functional stakeholder management and be able to take ownership and coordinate with multiple teams and create strong working relationships
• Ability and flexibility to work a variety of shifts including days, afternoons, evenings, weekends and holiday
• The understanding you will be working on site at our state-of-the-art campus in Hyderabad.

Availability

Full Time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!