Senior Customer Service Representative

Wroots Global; Bengaluru; On-site; INR 350,000 - 600,000; Full time

Job summary

Wroots Global is seeking a Senior Customer Service Representative for their International Voice Process in Bangalore. The role involves providing exceptional customer service to international clients, requiring excellent English communication skills and prior experience in similar roles.

The ideal candidate will handle inbound calls, resolve customer queries efficiently, and maintain high satisfaction levels. Immediate joiners will be preferred, and the position offers competitive compensation based on experience.

Qualifications

• Experience in international voice support is mandatory.
• Strong ability to handle customer queries efficiently and professionally.
• Preference for immediate joiners.

Responsibilities

• Handle inbound customer calls from international clients.
• Provide effective solutions within defined timelines.
• Maintain high levels of customer satisfaction by resolving queries promptly.
• Manage and resolve customer complaints professionally.
• Meet and maintain performance metrics and quality standards.
• Collaborate with internal teams for efficient issue resolution.

Skills

Excellent English communication skills (verbal and written)

Prior experience in US/UK/Australian voice process

Problem-solving ability

Customer-handling skills

Ability to work in fast-paced international support environments

Job description

Job Title: Senior Customer Service Representative (International Voice Process)

Location: Bangalore

Employment Type: Full-Time

Eligibility & Requirements:

• Excellent English communication skills (both verbal and written) with a clear and neutral accent.
• Prior experience in US / UK / Australian voice process is mandatory.
• Strong problem-solving ability and customer-handling skills.
• Ability to work in fast-paced international support environments.
• Immediate joiners will be given preference.

Job Description:

We are looking for Senior Customer Service Representatives for an International Voice Process. The role involves handling inbound customer interactions from international clients and providing prompt, accurate, and professional support. The ideal candidate should possess excellent English communication skills, prior experience in international voice support, and the ability to handle customer queries efficiently while maintaining a high standard of customer satisfaction.

Key Responsibilities:

• Handle inbound customer calls from international clients in a professional and courteous manner.
• Understand customer concerns and provide effective solutions within defined timelines.
• Ensure high levels of customer satisfaction by resolving queries promptly and accurately.
• Manage and resolve customer complaints and escalations with professionalism.
• Meet and maintain individual and team performance metrics, including quality standards, customer satisfaction scores, and productivity targets.
• Collaborate with internal teams to ensure efficient resolution of complex customer issues.
• Maintain proper documentation and follow company processes and compliance standards.

Compensation & Benefits:

• Salary: 3.5 LPA 6.r LPA (based on experience)
• Work Schedule: 5 Days Working / 2 Days off
• Shifts: UK Shift / US Shift
• Age Criteria: Candidates up to 35 years are preferred. However, applicants up to 38 years may be considered if they demonstrate exceptional English communication skills.
• Opportunity to work with global clients in an international support environment.
• Experience Candidates only!!
• Immediate Joiner's Only!!
• Only For Bangalore Location !!

Interested Candidates Can Contact & share Resume To - HR Shoaib ([phone]) or ([e-mail])