Customer representative

The Job Factory; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Cab Facility up to 20 KM

Attractive Night Shift Allowance

Fast-track career growth opportunities

Supportive and collaborative workplace

Job summary

The Job Factory in Bengaluru is hiring a Customer Representative for the International Voice Process. Candidates will attend calls from US clients, resolve inquiries, and improve customer satisfaction.

We welcome both freshers and experienced candidates, emphasizing excellent spoken English and strong communication skills. Attractive working conditions include night shift allowances and a supportive culture.

Qualifications

• Any Graduate or Undergraduate can apply.
• Fresher and Min 6 months experienced candidates are welcome.
• Comfortable with US Night Shifts.

Responsibilities

• Attend inbound and outbound calls from US-based clients.
• Understand customer requirements and provide prompt solutions.
• Deliver excellent customer service with professionalism and empathy.

Skills

Excellent spoken English skills

Strong communication skills

Basic computer knowledge

Education

Any Graduate Or Undergraduate

Job description

Hiring: Customer Representative International Voice Process - Operation

Join a dynamic international customer support environment where your communication skills can shape exceptional customer experiences. We are seeking passionate individuals who can confidently handle US customer and UK customer interactions and provide timely resolutions.

Key Responsibilities

• Attend inbound and outbound calls from US-based clients
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by adhering to quality standards
• Coordinate with internal teams for issue resolution when necessary

Requirements

• Fresher and Min 6 month Experienced candidates can apply
• Any Graduate Or Undergraduate
• Excellent spoken English skills are mandatory
• Comfortable with US Night Shifts
• Strong communication and listening skills
• Basic computer knowledge required
• Flexible with rotational week offs

What We Offer

• Work Location: Bangalore
• Experience up to 5 LPA
• 5 Working Days
• 2 Rotational Week Offs
• Cab Facility up to 20 KM
• Attractive Night Shift Allowance
• Fast-track career growth opportunities
• Supportive and collaborative workplace