International Voice Process- Experienced- Bangalore

2coms; Bengaluru; On-site; INR 375,000 - 625,000; Full time

Benefits offered by this job

Two-way cab facility

Company laptop and assets

PF/ESI benefits

Growth opportunities

Absorption into payroll

Job summary

2coms in Bengaluru, Karnataka is hiring International Voice Process Representatives to support global clients in a fast-paced HR support environment. The role involves handling customer interactions, resolving queries, and delivering a high-quality experience.

The team collaborates with internal departments, requires excellent spoken English, and offers night shifts, cab facility, and a path toward potential absorption into client payroll.

Qualifications

• Graduate or Undergraduate qualification.
• Minimum 6 months experience in HR Support, International customer support, or voice process.
• Excellent spoken English and communication skills.

Responsibilities

• Handle voice-based interactions with international customers.
• Address queries and resolve concerns professionally.
• Maintain high standards of customer satisfaction and quality.
• Collaborate with internal teams for effective issue resolution.
• Participate in training and meet performance metrics.

Skills

English Proficiency

Interpersonal Skills

Problem Solving

Education

Graduate or Undergraduate

Job description

SUMMARY

We are hiring International Voice Process Representatives to support global clients in a fast-paced HR support environment. The role involves handling customer interactions, resolving queries efficiently, and delivering a high-quality customer experience.

• Handle voice-based interactions with international customers
• Address queries and resolve concerns professionally
• Maintain high standards of customer satisfaction and quality
• Collaborate with internal teams for effective issue resolution
• Participate in training and consistently meet performance metrics

Requirements

• Qualification: Graduate or Undergraduate
• Experience: Minimum 6 months in HR Support process or International customer support or voice process
• Excellent spoken English and communication skills
• Strong interpersonal and problem-solving abilities
• Comfortable working in rotational and night shifts
• Immediate joiners or candidates with up to 15 days’ notice preferred
• Willingness to work in a global, performance-driven environment

Benefits

• CTC up to 56,000 per month (based on experience and last drawn salary)
• PF and ESI benefits
• Two-way cab facility
• Company - provided laptop and assets
• Opportunity for career growth and potential absorption into client payroll