Senior Customer Support Executive

The Job Factory; Bengaluru; On-site; INR 405,000 - 495,000; Full time

Benefits offered by this job

Cab facility up to 20 KM

Attractive night shift allowance

Fast-track career growth opportunities

Supportive and collaborative workplace

Job summary

The Job Factory is hiring a Customer Representative for their International Voice Process team in Bengaluru. This role involves managing interactions with US and UK customers, ensuring exceptional service delivery. Ideal candidates are freshers or those with up to 6 months of experience, and must possess strong English communication skills.

Offering an attractive salary up to 4.5 LPA, 5 working days with 2 rotational week offs, and excellent growth opportunities in a supportive environment.

Qualifications

• Fresher and Min 6 months experienced candidates are encouraged to apply.
• Must be comfortable with US night shifts.
• Flexibility with rotational week offs is required.

Responsibilities

• Attend inbound and outbound calls from US-based clients.
• Deliver excellent customer service with professionalism and empathy.
• Ensure customer satisfaction by adhering to quality standards.

Skills

Excellent spoken English skills

Strong communication and listening skills

Basic computer knowledge

Education

Any Graduate or Undergraduate

Job description

Hiring: Customer Representative International Voice Process - Operation

Immediate Joiners Only!

About the Role:

Join a dynamic international customer support environment where your communication skills can shape exceptional customer experiences. We are seeking passionate individuals who can confidently handle US customer and UK customer interactions and provide timely resolutions.

Key Responsibilities:

• Attend inbound and outbound calls from US-based clients
• Understand customer requirements and provide prompt solutions
• Deliver excellent customer service with professionalism and empathy
• Maintain accurate records of customer interactions
• Ensure customer satisfaction by adhering to quality standards
• Coordinate with internal teams for issue resolution when necessary

Requirements:

• Fresher and Min 6 month Experienced candidates can apply
• Any Graduate Or Undergraduate
• Excellent spoken English skills are mandatoryComfortable with US Night Shifts
• Strong communication and listening skills
• Basic computer knowledge required
• Flexible with rotational week offs

What We Offer

• Work Location: Bangalore
• Experience up to 4.5 LPA
• 5 Working Days
• 2 Rotational Week Offs
• Cab Facility up to 20 KM
• Attractive Night Shift Allowance
• Fast-track career growth opportunities
• Supportive and collaborative workplace

Contact Information

Call: Kashish @ 9538804044 (call or WhatsApp)

Call: Aswathi @ 9008812627 (call or WhatsApp)

Call: Umar @ 9972832623 (call or WhatsApp)

Email id : [e-mail]