Hiring Customer Support Executive | International VOICE Process

JobShop; Bengaluru; On-site; INR 450,000 - 550,000; Full time

Benefits offered by this job

Salary up to 5 LPA

Attractive Incentives

Cab Facility as per company policy

5-Day Working Week

Career Growth Opportunities

Training & Development Programs

Job summary

JobShop in Bangalore is hiring for an International Voice Process E-commerce Customer Support executive to handle inbound calls from international customers. The role requires excellent English communication, a customer-first attitude, and the ability to resolve order-related queries over the phone.

Freshers and experienced candidates may apply. Work from office with UK Evening/US Night shifts, 5-day workweek, and attractive incentives. Training and career growth opportunities are provided.

Qualifications

• Excellent spoken English and customer-facing communication skills.
• Basic knowledge of Excel and computer applications.
• Willingness to work in UK/US shifts.
• Freshers or experienced candidates may apply.

Responsibilities

• Handle inbound customer calls and resolve order-related queries.
• Assist customers with returns, refunds, delivery issues, and order tracking.
• Coordinate with logistics and internal teams for timely issue resolution.
• Update CRM/ticketing systems with accurate customer interactions.
• Maintain quality standards and deliver high customer satisfaction.

Skills

Excellent English communication

Customer service

Inbound calls

CRM

E-commerce support

Tools

Excel

Job description

Greetings from JobShop

India's Largest BPO Recruitment Company

International Voice Process E-commerce Customer Support

Location: Bangalore
Shift: UK Evening / US Night Shift
Salary: Up to 5 LPA + Attractive Incentives
Work Mode: Work From Office
Working Days: 5 Days Working | 2 Rotational Offs

Job Description:

The ideal candidate should have excellent English communication skills, a customer-first attitude, and the ability to confidently interact with international customers over the phone.

This opportunity is suitable for both freshers and experienced candidates who are looking to build a long-term career in the customer service and healthcare BPO industry.

Roles & Responsibilities:

• Handle inbound customer calls and resolve order-related queries.
• Assist customers with returns, refunds, delivery issues, and order tracking.
• Coordinate with logistics and internal teams for timely issue resolution.
• Update CRM/ticketing systems with accurate customer interactions.
• Maintain quality standards and deliver high customer satisfaction.

Eligibility:

• Freshers and experienced candidates can apply.
• Excellent spoken English communication skills.
• Basic knowledge of Excel and computer applications.
• Willingness to work in UK/US shifts.
• Strong customer-handling and problem-solving skills.

Key Skills:

International Voice Process, Customer Support, E-commerce Support, Inbound Calls, CRM, Returns & Refunds, Customer Service, Voice Process

Benefits:

• Salary up to 5 LPA
• Attractive Performance Incentives
• Cab Facility as per company policy
• 5-Day Working Week
• Career Growth Opportunities
• Training & Development Programs

Contact: HR Daniel

6360065554

For more details or assistance with the application process contact .

Walk-In / Direct Visit:

JobShop
485, 4th Floor, BMR Complex,
Hennur Main Road, Bangalore 560043

Google Maps: JobShop Bangalore Location

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