Senior Customer Service Representative

Target; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Target in Bengaluru is seeking a Customer Service Advisor to handle international voice process queries from customers on calls and other channels. You will resolve issues related to e-commerce orders, refunds, and order status, while ensuring a courteous and professional customer experience.

Freshers and experienced candidates are welcome. The role requires willingness to work in rotational night shifts, strong listening skills, and solid problem-solving abilities to deliver accurate

Qualifications

• Freshers and experienced candidates welcome.
• Willingness to work in rotational night shifts.
• Excellent listening, communication, and problem-solving skills.

Responsibilities

• Handle customer queries via calls and other channels as needed.
• Assist with e-commerce orders, including placing, cancellations, refunds, and status.
• Ask probing questions to understand the issue and provide accurate resolutions.
• Document interactions in the relevant systems.
• Handle complaints with patience, empathy, and professionalism.
• Investigate issues and escalate when required.
• Maintain clear communication and positive customer experience.
• Use knowledge bases, tools, and procedures to resolve issues.

Skills

Listening

Communication

Problem solving

Customer empathy

Education

Undergraduate or graduate degree

Job description

Role: Customer Service Advisor / Sr. Customer Support

Process: International Voice Process (Non Banking / Non-Technical)

Key Responsibilities

• Handle customer queries from customers through calls majorly or other support channels if required.
• Assist with issues related to E-com orders, order placing, cancellations, refunds, order status.
• Understand the customer's problem by asking appropriate probing questions.
• Provide accurate resolutions using available knowledge bases, tools, and procedures.
• Handle customer complaints with patience, empathy, and professionalism.
• Investigate issues and elevate cases when required.
• Communicate clearly and maintain a positive customer experience.
• Document every interaction accurately in the relevant systems.
• Undergrad & Graduates
• Freshers & Experienced both
• Willingness to work in rotational shifts (including night shifts)
• Strong listening and comprehension skills.
• Good problem-solving and decision-making ability.
• Customer-focused and empathetic attitude.