Senior Customer Service Executive

Muthoot Fincorp Limited; Hosadurga; On-site; INR 250,000 - 420,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive in Karnataka. The role focuses on delivering excellent customer service, maintaining branch efficiency, and promoting financial products to drive growth.

The candidate should have a Graduate degree and at least 1 year of lending or financial services experience, with strong communication skills in the local language and English to engage customers effectively.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Excellent communication in local language and English.
• Proficiency in customer service, cross-selling, and relationship management.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and potential customers.
• Cross-sell and up-sell products at every opportunity.
• Conduct promotional activities for marketing and drive referrals.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services