Senior Customer Service Executive

Muthoot Fincorp Limited; Faridabad District; On-site; INR 260,000 - 420,000; Full time

Job summary

Senior Customer Service Executive role at Muthoot Fincorp Limited in India focuses on ensuring smooth branch operations and high-quality customer service. You will promote and cross-sell financial products while building strong relationships with customers and prospects.

The position requires a graduate with about 1 year in lending or financial services, excellent communication in local language and English, and a proven ability to manage multiple tasks with good time management.

Qualifications

• Graduate with 1 year experience in lending or financial services.
• Strong communication in local language and English.
• Customer service orientation with retention focus.
• Digital mindset and relationship-building skills.
• Ability to manage time effectively and handle multiple tasks.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products to meet branch profitability targets.
• Conduct promotional activities and drive referral programs for customer acquisition.
• Handle day-to-day transactions and manage valuables securely.
• Maintain accurate data and records of daily transactions.
• Aim to retain customers and improve their financial well-being.

Skills

Result Orientation

Customer Service & Retention

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services