Senior Customer Service Executive

Muthoot Fincorp Limited; Prakasam; On-site; INR 250,000 - 450,000; Full time

Job summary

Muthoot Fincorp Limited in India is seeking a Senior Customer Service Executive to enhance customer relationships and drive branch performance. The role focuses on quality processes, upselling financial products, and promoting referrals while handling daily transactions.

The ideal candidate is a graduate with about 1 year in lending or financial services, fluent in local language and English, and strongly customer-focused to improve financial well-being.

Qualifications

• Graduate with 1 year of lending/financial services experience.
• Proficiency in local language and English required.
• Focus on customer service, retention and upselling.

Responsibilities

• Ensure quality of business and branch efficiency through process adherence.
• Promote and maintain relationships with customers and prospects.
• Meet branch profitability targets via productive work.
• Cross-sell and up-sell products at every opportunity.
• Drive promotional activities and referral programs for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records.
• Aim to transform customers' financial well-being.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling / Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services