Senior Customer Service Executive

Muthoot Fincorp Limited; Basoda; On-site; INR 240,000 - 360,000; Full time

Job summary

Muthoot Fincorp Limited in Basoda, Madhya Pradesh seeks a Senior Customer Service Executive to strengthen customer relations and drive branch performance.

You will handle day-to-day transactions, promote products, and ensure process compliance while aiming to enhance customers' financial well-being. A graduate with 1 year in lending/financial services is required, along with strong English and local-language communication.

Qualifications

• Graduation completed (Graduate).
• 1 year experience in lending or financial services.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets to contribute to branch profitability.
• Cross-sell and upsell products and services at every opportunity.
• Conduct promotional activities for marketing and drive customer referrals.
• Handle day-to-day transactions and manage valuables; maintain records.

Skills

Result Orientation

Customer Service

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services