Senior Customer Service Executive

Muthoot Fincorp Limited; Patan District; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Limited in Gujarat invites applications for a Senior Customer Service Executive. The role focuses on ensuring quality of business and operational efficiency through proper process adherence and smooth branch functioning.

You will promote and maintain positive relations with customers, cross-sell and upsell products, conduct promotional activities, handle day-to-day transactions and valuables, and maintain daily records.

Qualifications

• Graduate with 1 year experience in lending / financial services.
• Strong customer service and retention focus.
• Proficient in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers.
• Cross-sell and upsell products at every opportunity.
• Drive customer acquisition through promotional activities and referrals.
• Handle day-to-day transactions and maintain daily records.
• Support branch profitability targets.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services