Senior Customer Service Executive

Muthoot Fincorp Limited; Nagar; On-site; INR 180,000 - 320,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Senior Customer Service Executive to ensure quality of lending operations and customer relations at branches across the region. The role focuses on promoting products, cross-selling, and maintaining records while delivering service excellence in local language and English.

The candidate should be a graduate with about 1 year of experience in lending or financial services, capable of managing day-to-day transactions and working toward branch profitability

Qualifications

• Graduate degree required.
• 1 year of experience in lending/financial services.
• Ability to communicate in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and smooth branch functioning.
• Promote and maintain positive relations with customers and potential customers.
• Help achieve branch profitability targets through productivity and performance.
• Promote products and services; cross-sell and upsell on opportunities.
• Conduct promotional activities to market offerings and drive referrals for customer acquisition.
• Handle day-to-day transactions and valuables; maintain daily records.
• Retain customers by contributing to financial well-being and trust.

Skills

Result Orientation

Customer Service

Retention Focus

Digital Mindset

Relationship Building

Process Knowledge

Time Management

Cross Selling

Upselling

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services