SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Dangi Khera Fatehpura; On-site; INR 300,000 - 450,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 1 year of lending/financial services experience to join our team in Rajasthan. You will support branch operations, promote products, and drive customer acquisition through cross-selling and referrals.

You will maintain transaction records, ensure process adherence, and work to retain customers while contributing to branch profitability. Proficiency in local language and English is required.

Qualifications

• Graduate with interest in lending/financial services.
• Proven ability to cross-sell and upsell with customers.
• Strong communication in local language and English.

Responsibilities

• Ensure quality of business and operations through process adherence for branches.
• Promote and maintain positive relations with customers and prospects.
• Meet productivity targets to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Assist in promotional activities and customer acquisition programs.
• Handle daily transactions and secure valuables.
• Maintain data and records related to daily transactions.
• Aim to retain customers and improve financial well-being of clients.

Skills

Process knowledge

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services