SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Solapur; On-site; INR 300,000 - 520,000; Full time

Job summary

PeopleStrong in Solapur, Maharashtra, invites applications for a Graduate with 1 year of lending or financial services experience to join our branch team. You will promote products, cross-sell and upsell services, manage day-to-day transactions and help drive branch profitability while maintaining strong customer relationships.

Responsibilities include data maintenance, promotional activity, and contributing to referral programs to acquire new customers.

Qualifications

• Graduate with 1 year of lending/financial services experience.
• Strong cross-selling and customer relation skills.
• Proficiency in local language and English.

Responsibilities

• Promote and maintain positive relations with customers and prospects.
• Cross-sell and upsell products and services at every opportunity.
• Handle day-to-day transactions and maintain data/records related to daily activities.
• Contribute to branch profitability targets and drive referral programs for customer acquisition.

Skills

Cross Selling / Upselling

Communication Skills

Process Knowledge

Business Development

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services