SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Amritsar; On-site; INR 250,000 - 400,000; Full time

Job summary

PeopleStrong in Amritsar is seeking a graduate candidate with at least 1 year of experience in lending or financial services to drive branch profitability. The role focuses on process adherence, customer relationship management, and promoting financial products with consistent cross-selling and referrals.

The candidate will handle daily transactions, maintain records, and work toward improving customers' financial well-being while representing the company in the local market.

Qualifications

• Process knowledge or orientation in lending/financial services.
• Cross selling and upselling skills.
• Business development capabilities.
• Strong communication in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired productivity to meet and contribute towards branch profitability targets.
• Promote products and services; consistently cross-sell and upsell at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Handle day-to-day transactions and valuables.
• Maintain data and records related to daily transactions.
• Retain customers by aiming to transform lives and improve financial well-being.

Skills

Process knowledge/orientation

Cross selling

Business development

Communication skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services