SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Prakasam; On-site; INR 300,000 - 600,000; Full time

Job summary

PeopleStrong is seeking a candidate for a Branch Sales & Business Development role in India. The person will promote financial products, maintain customer relations, and ensure process compliance to drive branch profitability.

Required is a graduate with at least 1 year in lending/financial services and strong communication in local language and English to engage customers and colleagues effectively.

Qualifications

• Graduate degree required.
• 1 year experience in lending/financial services.
• Proficiency in local language and English.

Responsibilities

• Ensure quality of business and operational efficiency through branch processes.
• Promote products and services; cross-sell and upsell at every opportunity.
• Drive referrals and promotional activities for customer acquisition.
• Handle day-to-day transactions and valuables; maintain data/records of daily transactions.
• Retain customers and contribute to improving their financial well-being.

Skills

Process knowledge/orientation

Cross selling / upselling

Business development

Communication skills (local language &

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services