SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; Karnal; On-site; INR 300,000 - 500,000; Full time

Job summary

PeopleStrong in Karnal, Haryana is seeking a Graduate with 1 year experience in lending/financial services to drive branch performance through cross-selling and customer relationship management. You will promote products, handle day-to-day transactions, and maintain records while building positive relations with customers.

The role emphasizes local language communication, strong process orientation, and contributing to branch profitability through disciplined execution and service excellence.

Qualifications

• Graduate with 1 year experience in lending/financial services.
• Proficient in local language and English.
• Strong cross-selling and relationship-building abilities.

Responsibilities

• Ensure quality operations and process adherence.
• Promote products and drive cross-selling/up-selling.
• Handle day-to-day transactions and data maintenance.
• Maintain branch profitability targets.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services