Senior Customer Service Executive

Muthoot Fincorp Limited; Bidare; On-site; INR 300,000 - 420,000; Full time

Job summary

Muthoot Fincorp Limited invites applications for Senior Customer Service Executive in Karnataka. The role emphasizes delivering quality service, maintaining customer relations, and achieving branch targets.

You will promote products, drive referrals, and handle daily transactions while maintaining accurate records. 1 year in lending/financial services preferred; graduate required. Local language and English communication are essential.

Qualifications

• Candidate should be graduate with 1 year of experience in lending or financial services.
• Strong customer service focus and retention abilities.
• Ability to cross-sell and upsell products effectively.
• Proficient in local language and English communication.
• Demonstrates digital mindset and familiarity with customer data handling.
• Good relationship-building and time-management skills.
• Understanding of branch operations and financial products.

Responsibilities

• Ensure quality of business and operational efficiency through proper process adherence.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets and contribute to branch profitability.
• Promote products and services; cross-sell and upsell at opportunities.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and valuables; maintain data/records.
• Retain customers by improving their financial well-being.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

SENIOR CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/ Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services