Senior Customer Service Executive

Guideline Inc; Navi Mumbai; On-site; INR 402,000 - 446,000; Full time

Job summary

Guideline Inc in Navi Mumbai is hiring a Customer Service Executive for US Voice Process. The role involves handling international voice calls with clear communication and accuracy. The position is based from office with 24/7 rotational shifts, and traveling to assigned locations may be needed.

Salary is up to ₹40,000 CTC per month, approximately ₹36,000, depending on experience. Multiple openings are available across Mumbai, Thane and Navi Mumbai; final location depends on opening and candidate

Qualifications

• Minimum 1 year of International Voice Process experience.
• Education: HSC or Graduate.
• Willing to work in 24/7 rotational shifts.
• Willing to work from office and travel to assigned locations.

Skills

English communication

Verbal and written comms

Education

HSC / Graduate

Job description

Customer Service Executive | US Voice Process Position: Customer Service Executive Process: US Voice Process Work Mode: Work From Office (WFO) Shift: 24/7 Rotational Shifts Weekly Off: 2 Rotational Offs Job Locations: Malad Thane Navi Mumbai Powai Bhayandar Vashi Mahape Goregaon Job location will depend on the specific opening and candidate profile.

Salary Up to ₹40,000 CTC Approx. ₹36,000 per month , depending on experience and eligibility.

Eligibility Education: HSC / Graduate Experience: 1 to 3 years of International Voice Process experience Candidates with up to 5 years of experience may also be considered Age: Up to 40 years Excellent English communication skills are mandatory Selection Process HR Round Operations Round Case Study Assessment

Key Requirements

• Excellent verbal and written English communication
• Minimum 1 year of International Voice Process experience
• Comfortable working in 24/7 rotational shifts
• Comfortable with 2 rotational weekly offs
• Willing to work from office
• Candidates should be comfortable travelling to the assigned job location

Multiple openings are available across Mumbai, Thane and Navi Mumbai. The final job location, salary and process will depend on the candidate's experience, profile and the available opening.