INTERNATIONAL VOICE PROCESS

Vrinda International; Mumbai; On-site; INR 350,000 - 580,000; Full time

Job summary

Vrinda International in Mumbai is hiring a Customer Service Associate – International Voice for Banking & Cards – US Process. You will handle customer inquiries and aim to resolve them with professionalism, working in rotational or night shifts.

The role requires 1–12 years of BPO voice experience (HSC 18 months–10 years) and excludes freshers. Expect a 9-hour day, six days a week, with targets for SLA, KPI, AHT, RSAT, and customer experience.

Qualifications

• 1–12 years of BPO Voice experience
• HSC: 18 months–10 years of BPO Voice experience
• Freshers are not eligible

Responsibilities

• Handle customer queries professionally and efficiently
• Meet SLA, KPI, AHT, RSAT & Customer Experience targets
• Implement process updates and feedback effectively
• Maintain quality and productivity standards

Skills

International Voice

BPO Voice

Team Spirit

Night Shift

Job description

Goregaon / Malad, Mumbai, India

Job Description

HIRING | INTERNATIONAL VOICE PROCESS

Position: Customer Service Associate – International Voice

Process: Banking & Cards – US Process

Maximum Salary: Up to ₹5.8 LPA

Graduate: 1–12 years of BPO Voice experience

HSC: 18 months–10 years of BPO Voice experience

Freshers are not eligible

Shift: Rotational / Night Shifts

Shift Duration: 9 Hours

Working: 6 Days a Week | Weekends as required

Key Responsibilities

Handle customer queries professionally and efficiently

Meet SLA, KPI, AHT, RSAT & Customer Experience targets

Implement process updates and feedback effectively

Maintain quality and productivity standards

Skills Required

International Voice / BPO Voice experience preferred

Positive attitude & team-player mindset

Comfortable working rotational & night shifts

Interview Process

V&A Exemption – Fast Track