International Voice Process Executive

North American Consultancy; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

North American Consultancy Pvt. Ltd. in Pune invites applications for an Intl. Voice Process Executive. The role involves handling customer queries on E-commerce/shipping platforms for US and Canada clients, providing prompt solutions and maintaining a high level of customer satisfaction. Work is night shift, with 0–3 years' experience, and a graduate degree is preferred. Immediate joiners encouraged.

Qualifications

• Bachelor's/Graduate degree preferred.
• 0-3 years in voice or sales operations.
• Comfortable working in night shifts.

Responsibilities

• Handle inbound and outbound queries via email, chat and phone.
• Assist customers with order status, product information, returns, refunds and complaints.
• Resolve customer issues promptly and professionally.
• Maintain accurate records of customer interactions in the company system.
• Coordinate with internal teams to ensure quick resolution of issues.
• Follow company guidelines and quality standards while interacting with customers.
• Ensure high levels of customer satisfaction and service quality.
• Manage multiple tasks in a fast-paced environment.
• Demonstrate effective time management to meet deadlines.
• Communicate clearly with customers, clients and internal teams.

Skills

English fluency

Customer service

Multitasking

Time management

E-commerce knowledge

US/Canada time zone familiarity

Night shift adaptability

Education

Graduate degree

Tools

MS Excel

CRM tools

Customer support platforms

Job description

International Voice Process/Inside Sales

Job Title: Intl. Voice Process Executive
Company: North American Consultancy Pvt. Ltd.
Location: Pune (WFO)
Experience level: 0 to 3 years
Employment Type: Full-time
Shift: Night Shift

Job Summary

We are looking for a dedicated and customer-focused Intl. Voice Process Executive to join our team at North American Consultancy Pvt Ltd.

The candidate will be responsible for, handling customer queries related to E-commerce/Shipping platforms, providing prompt solutions and ensuring a positive customer experience for our US and Canada-based clients.

Roles & Responsibilities

• Handle inbound and outbound customer queries via email, chat and phone.
• Assist customers with order status, product information, returns, refunds and complaints.
• Resolve customer issues in a timely and professional manner.
• Maintain accurate records of customer interactions in the company system.
• Coordinate with internal teams to ensure quick resolution of issues.
• Follow company guidelines and quality standards while interacting with customers.
• Ensure high levels of customer satisfaction and service quality.
• Ability to manage multiple tasks in a fast-paced environment.
• Time management skills with the ability to meet deadlines consistently.
• Effective communication skills to interact with customer, clients and internal teams.

Qualification & Experience

• 0-3 years in voice or sales operations.
• Graduate in any discipline preferred.
• Comfortable working in night shifts.
• Immediate joiners or candidates with a short notice period preferred.
• Strong attention to detail with a high level of accuracy.
• Adaptability to changing business needs and departmental priorities.

Preferred Skills

• Excellent verbal and written English communication skills.
• Prior experience in E-commerce/Shipping and or other related field is preferred.
• Ability to work in night shifts (US/Canada time zone).
• Good problem-solving and conflict-resolution skills.
• Basic knowledge of MS Excel tools and customer support platforms.
• Strong interpersonal and multitasking abilities.