SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Mandla; On-site; INR 180,000 - 240,000; Full time

Job summary

PeopleStrong in India is seeking a graduate with 1 year of lending/financial services experience for a branch-based role. You will promote and cross-sell products, manage day-to-day transactions, and maintain customer relations to drive branch profitability.

Excellent communication in local language and English is required, along with a focus on process adherence and data accuracy to support financial well-being for customers and growth for the branch.

Qualifications

• Graduate with 1 year of lending/financial services experience.
• Strong cross-selling and upselling abilities.
• Fluent communication in local language and English.
• Comfort with process-oriented delivery in branch operations.

Responsibilities

• Ensure quality of business and operational efficiency through process adherence.
• Promote and maintain relations with customers and prospects.
• Achieve productivity to meet branch profitability targets.
• Cross-sell and up-sell products to customers at every opportunity.
• Conduct promotional activities for marketing and drive referrals.
• Handle day-to-day transactions and maintain records.
• Contribute to improving customers' financial well-being.

Skills

Process Knowledge

Cross Selling

Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services