SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot Fincorp Ltd.; Raichur District; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong is seeking a Graduate with 1 year of experience in lending/financial services to drive business development at the branch level. The role focuses on maintaining branch profitability, promoting products, and building strong relationships with customers and prospects.

The candidate should excel in cross-selling, upselling, and marketing activities while ensuring adherence to processes and accurate data management. Proficiency in local language and English is essential.

Qualifications

• Graduate qualification required.
• 1 year experience in lending/financial services.
• Strong cross-selling and upselling abilities.

Responsibilities

• Ensure quality of business and operational efficiency through adherence to processes.
• Promote and maintain positive relations with customers and prospects.
• Achieve productivity targets and contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for marketing and referrals for customer acquisition.
• Handle day-to-day transactions and valuables.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services