SENIOR CUSTOMER SERVICE EXECUTIVE

PeopleStrong; NTR; On-site; INR 300,000 - 420,000; Full time

Job summary

PeopleStrong in India seeks a Graduate with 1 year of lending/financial services experience to support branch operations, promote products, and maintain daily transaction records.

Role focuses on building customer relationships, cross-selling, driving referrals, and contributing to branch profitability while adhering to processes. Fluency in local language and English required for effective communication.

Qualifications

• Graduate degree holder.
• 1 year of experience in lending/financial services.
• Proficient in local language and English.

Responsibilities

• Ensure quality operations and process adherence across branches.
• Promote and maintain positive relations with customers and prospects.
• Cross-sell and up-sell products to achieve branch targets and profitability.
• Drive promotional activities and referrals for customer acquisition.
• Handle day-to-day transactions and maintain accurate data records.
• Aim to transform customers’ financial well-being through effective service.

Skills

Process Knowledge

Cross Selling

Business Development

Communication Skills

Education

Graduate

Job description

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Process Knowledge/ Orientation
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – 1 year experience in lending / financial services